[Brad Johnson Coaching]

A trial shop was set up through the ecwid app on a Wix site and connected to Square as payment gateway. The site was then deleted. However we are still getting errors that we cannot hook up the new store to Square because it is still connected to the deleted store. How do we fix this?

[Edward M.]

Hi there,

Edward here, Ecwid Team. Thank you for the message.

Can you please send me a storeID or email of the deleted account? I'll be able to check in our records if your Square account is still connected to the deleted Ecwid account. Thank you.

[Brad Johnson Coaching]

Hi! Thanks for the reply. There are a couple of stores attached to the account under bradcoaching@gmail.com

At this point we would like to have them all disconnected from Square....

Thank you

[Edward M.]

Hi there,

I've checked our system and there are no accounts associated with bradcoaching@gmail.com that have Square Payments connected to it.

Are you sure that you don't have any other registered Ecwid accounts that you could connect Square payment to?

Also, if you want to send us any personal details about your accounts or other sensitive data, you can use this form: https://support.ecwid.com/hc/en-us/requests/new We'll then reply to you via email.