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  #1  
Old 11-08-2012, 12:00 PM
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Facebook app timeout


Hi,
Many of my users are complaining that they cannot checkout using the facebook app.
They can browse properly but when they click on checkout then it shows connection timed out.
This happens even if they add a product and instantly checkout too.

What could be the problem?
  #2  
Old 11-09-2012, 06:31 AM
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Hi,

Please provide your Facebook store URL. We'll check.
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Old 11-09-2012, 06:37 AM
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https://www.facebook.com/lehekboutique/app_251458316228
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Old 11-09-2012, 09:18 AM
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Thank you.

I've examined your FB store and not found any problem. Everything works fine for me.

Do you reproduce the issue yourself or it's only some of your customers? Can you ask them to detail how exactly the timeout error message look or make a screenshot of it? That would help us to understand what the issue is connected with.

Also, here is a simple version of your store: http://app.ecwid.com/jsp/1594288/simple-store

How does it work for you and your customers? Is there any loading speed issues with it?
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Old 11-10-2012, 05:58 AM
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Thanks. I'll see if I can get them to take a screenshot next time they face an issue.

What use is the simple store? I primarily target FB users and want the FB store.

Thanks again
  #6  
Old 11-11-2012, 03:09 PM
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Quote:
Originally Posted by Lehek View Post
What use is the simple store? I primarily target FB users and want the FB store.
http://kb.ecwid.com/w/page/24960498/...e-store%20link
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