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Old 08-06-2015, 06:28 AM
highhopes's Avatar
highhopes highhopes is offline
 
Join Date: Aug 2015
Posts: 2
Default no billing and payment button to upgrade

Hi I am trying to upgrade from the basic plan and instructions say to click my name in the top right hand corner and then select billing and payment, however i do not have this option only my profile and log out.
  #2  
Old 08-06-2015, 10:33 PM
Arthur Belostotsky's Avatar
Arthur Belostotsky Arthur Belostotsky is offline
 
Join Date: Jun 2014
Posts: 466
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Quote:
Originally Posted by highhopes View Post
Hi I am trying to upgrade from the basic plan and instructions say to click my name in the top right hand corner and then select billing and payment, however i do not have this option only my profile and log out.
Hi,

Thank you for contacting us.
We are very glad to hear that you wish to upgrade your account.

I've checked our database and found that your account is registered through Sitebuilder company.
Subscriptions and plans for such accounts are processed totally on the Sitebuilder side and are not managed by Ecwid in any way.

In order to upgrade your account, please contact Sitebuilder support team using one of the following emails depending on the brand of your site builder:
- billing@sitebuilder.com
- billing@websitebuilder.com
- billing@sitey.com
- billing@sitelio.com

Please provide them with the following details:
- email which your Sitebuilder account is registered to
- physical address which is specified in your Sitebuilder account
- last four digits of the credit card which is linked to your Sitebuilder acount

Please feel free to contact us if any further assistance is required.
Thanks.
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

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