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Old 12-14-2012, 03:41 AM
Alvaro Ivan Baena's Avatar
Alvaro Ivan Baena Alvaro Ivan Baena is offline
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Join Date: Dec 2012
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Default Problem with payment integration

Hello
this is the problem - Customer comes to our site buys a gift, goes through the process and leaves last minute because in the paypal window (last step) these fields are populated with the recipient's information and not the person making the payment. spoken to paypal and they say this should not be the case. has anybody encountered this? & if you have any idea as to how to solve the problem I will love to hear it.
I think this is a big problem. transaction is not smooth and straight forward does not look professional and spooks customers away.
we are thinking of moving to e-path but before we do, we want to make sure we cover all the possible answers.
thx
www.gildedandgreen.com
 
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