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  #11  
Old 07-02-2013, 06:37 PM
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Quote:
Originally Posted by Buck Nakeds View Post
Same problem as noted above: 1 unit is showing up at 2 unit price. Unit pricing in dashboard is correct. Website: http://s471713049.initial-website.com/products/ Shopping cart error: http://s471713049.initial-website.co...ucts/#!/~/cart Single unit price should be $5.95, not $11.90. Please help...we cannot go live till this is resolved
Hi,

I've inspected your store. Everything works as expected. The $11.90 is the sum of the base product price and the selected option price.

Please look at this product in your store:
http://s471713049.initial-website.co...=0&id=24982244

Its price is $5.95 and the first available option is "4 ounce" with "+$5.95" price modifier. When you add that product to the cart, the price is calculated as $5.95 (base price) + $5.95 (option extra charge).

The thing is the product options price modifiers are designed to add up or deduct from the base product price, not to replace it. If you want the product to cost $5.95 for 4 ounce, you will need to set the 4 ounce option's price modifier as $0. Please refer to this article for the details on product options:
https://support.ecwid.com/hc/en-us/a...roduct-Options
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Last edited by Karina Summer; 05-20-2020 at 09:51 AM.
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  #12  
Old 07-03-2013, 06:19 PM
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Buck Nakeds:2266894@deleted Buck Nakeds:2266894@deleted is offline
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It took me a bit to figure it out, but I've got it now. Thanks for your help.
  #13  
Old 11-09-2013, 08:27 PM
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Default When customers check out the prices are wrong

When my customers check out the prices are wrong once they get ready to pay. It is charging them double even thought there's only one item in the shopping cart.
  #14  
Old 11-11-2013, 09:34 AM
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Quote:
Originally Posted by mydivalockshair View Post
When my customers check out the prices are wrong once they get ready to pay. It is charging them double even thought there's only one item in the shopping cart.
Hello,

I've inspected your store.

The issue is caused by misuse of product option price modifiers. The product options modifiers add up or deduct from the base product price, not replace it. Thus, when you want some product option to not add anything to the base product price, you should set it as $0 instead of assigning the base product price to it. See also the above posts in this thread for further explanation:
http://www.ecwid.com/forums/showthre...8145#post88145
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  #15  
Old 11-14-2013, 04:52 PM
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Ok...I am trying to set my store prices up.. I am having a hard time deciding if I should use the drop down category or the radio buttons. When I use radio it shows that I am adding 5.00 for every different item which i don't like, but the prices are right. When i use the drop down option it charges double at check out. Example if a product is $60.00 it will charge $120.00

I sell items with different lengths each length has a different price. Will someone please help me again. I got some info from another user on the form but I'm still lost. I've watched the video and all... I need help PLEASE!!!!!!!!! I appreciate anyone who does
  #16  
Old 11-15-2013, 11:12 AM
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Quote:
Originally Posted by mydivalockshair View Post
Ok...I am trying to set my store prices up.. I am having a hard time deciding if I should use the drop down category or the radio buttons. When I use radio it shows that I am adding 5.00 for every different item which i don't like, but the prices are right. When i use the drop down option it charges double at check out. Example if a product is $60.00 it will charge $120.00

I sell items with different lengths each length has a different price. Will someone please help me again. I got some info from another user on the form but I'm still lost. I've watched the video and all... I need help PLEASE!!!!!!!!! I appreciate anyone who does
Hello,

Actually, it is not the options input type that influences whether the the final product price will change or not, but the price modifier you assign to the option selection.

Quote:
I sell items with different lengths each length has a different price.
In case the final product price depends on the length chosen, the length selection price modifiers should contain the value which changes the basic price (adds to it in your case). In your store the price modifiers contain the final price. As a result the price modifier value adds to the basic price, and in the cart you see the product price twice as high.

In order stop the prices from doubling, to the options price modifiers you need to assign the values which should change the final price not replace it.

Please, refer to this article for details on product options: http://kb.ecwid.com/w/page/15853269/...our%20products
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  #17  
Old 12-07-2013, 09:48 AM
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Hi. I am getting exactly the same problem. I have checked the quantity of order, as you suggest. Cleared cache, etc. Still happening.
Can you check?
https://my.ecwid.com/cp/CP.html#t1=C...ard=&ecwizard=
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Boutique (01-16-2014)
  #18  
Old 12-09-2013, 07:13 AM
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Quote:
Originally Posted by Mark Civitella View Post
Hi. I am getting exactly the same problem. I have checked the quantity of order, as you suggest. Cleared cache, etc. Still happening.
Can you check?
https://my.ecwid.com/cp/CP.html#t1=C...ard=&ecwizard=
Hello,

The issue is caused by misuse of product option price modifiers. The product options modifiers add up or deduct from the base product price, not replace it. Thus, when you want some product option to not add anything to the base product price, you should set it as $0 instead of assigning the base product price to it. See also the above posts in this thread for further explanation:
http://www.ecwid.com/forums/showthre...8145#post88145
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  #19  
Old 01-16-2014, 08:23 AM
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where are the answers to tyhese problems located????
  #20  
Old 01-16-2014, 03:26 PM
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Quote:
Originally Posted by Boutique View Post
where are the answers to tyhese problems located????
Hello,

Could you please, specify what exactly seems to be the problem in your store? Please, explain what is the issue that you are experiencing. Please, provide me with the URL of the page where I can reproduce it and a screenshot.

Thank you in advance. I am looking forward to your reply.
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