
07-26-2018, 06:36 AM
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Ecwid Team
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Join Date: Feb 2015
Posts: 767
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Quote:
Originally Posted by Habers1
is not showing on my store.
still not working. it was working while I was on trial version, now it does not work and I've been charged by ecwid twice por installing and unistalling the app. but still no dice.
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Hi!
I've checked your store and see that the app doesn't display there indeed. I've inspected your store and don't see there anything that would prevent the app from displaying.
'Currency converter' app is developed by a third-party company called 'Simcase'. I've emailed them about your issue so that they could check it further.
Quote:
I've been charged by ecwid twice por installing and unistalling the app. but still no dice.
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When you uninstall the app, the subscription for the app stops immediately. Thus, when you install the app back, your subscription is not prolongated automatically. You should upgrade anew.
I'll post an update here when I hear back from the Currency Converter app developers. Or probably they will come to this thread and answer here. Stay tuned for updates!
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Daria
Ecwid Customer Care Team
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