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Old 02-14-2020, 10:06 PM
mmoutafides's Avatar
mmoutafides is offline
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Error Message: This payment method is temporarily unavailable. Error details: Order not found. Please choose another payment method.

I've developed a custom payment method that redirects customer to an external page for credit card details

Everything works fine up to the point of updating Ecwid order status to PAID but the returnUrl shows the above error although "orderId" and "clientId" are both correct

What am I doing wrong and how can I return customer back to Ecwid's Thank You page after the successful payment?
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Old 02-19-2020, 10:07 AM
Adam D.'s Avatar
Adam D. Adam D. is offline
Ecwid Team
Join Date: Jan 2018
Posts: 34


Adam's here with Ecwid team. Thanks for the question.

Most likely, the returnUrl may be incorrect here.

Looks like we're already discussing your question in our dev community on Slack.

I hope it's ok if we continue there.

Thank you!
Ecwid Customer Care Team
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⬇ Please click Thanks if my reply helped you.
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Old 02-19-2020, 03:24 PM
mmoutafides's Avatar
mmoutafides mmoutafides is offline
Join Date: Jan 2020
Posts: 2

That's correct because I'm trying to figure out what's going wrong with my custom payment code on the LIVE store while the same code runs without problem on the TEST environment.
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