The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 10-11-2010, 06:03 PM
Liat Tailfeather's Avatar
Liat Tailfeather is offline
Junior Member
 
Join Date: Oct 2010
Posts: 1

Sorry, we do not ship to this location


I cannot for the life of me figure out how to get USPS calculated shipping to show up. Its enabled, configured and the zones are setup. I keep getting this error in the choose shipping method box on checkout.

"Sorry, we do not ship to this location"

In zones I have USA selected in list.

Store ID=153161

Last edited by Liat Tailfeather; 10-11-2010 at 06:41 PM.
  #2  
Old 10-12-2010, 01:12 PM
Qetzal's Avatar
Qetzal Qetzal is offline
Ecwid Team
 
Join Date: Sep 2009
Posts: 10,847
Default

Quote:
Originally Posted by Liat Tailfeather View Post
I cannot for the life of me figure out how to get USPS calculated shipping to show up. Its enabled, configured and the zones are setup. I keep getting this error in the choose shipping method box on checkout.

"Sorry, we do not ship to this location"

In zones I have USA selected in list.

Store ID=153161
Hi,

As far as I see all shipping methods are disabled in your store at the moment. Do you want to use the carrier-calculated USPS rates? If yes, you need to register there first and get your USPS Web Tools ID: https://secure.shippingapis.com/registration/
__________________
Eugene K.
Ecwid Team

@ecwid | Facebook | Ecwid Knowledge Base
  #3  
Old 10-12-2010, 01:12 PM
Qetzal's Avatar
Qetzal Qetzal is offline
Ecwid Team
 
Join Date: Sep 2009
Posts: 10,847
Default

Quote:
Originally Posted by Liat Tailfeather View Post
I cannot for the life of me figure out how to get USPS calculated shipping to show up. Its enabled, configured and the zones are setup. I keep getting this error in the choose shipping method box on checkout.

"Sorry, we do not ship to this location"

In zones I have USA selected in list.

Store ID=153161
Hi,

As far as I see all shipping methods are disabled in your store at the moment. Do you want to use the carrier-calculated USPS rates? If yes, you need to register there first and get your USPS Web Tools ID: https://secure.shippingapis.com/registration/
__________________
Eugene K.
Ecwid Team

@ecwid | Facebook | Ecwid Knowledge Base
  #4  
Old 11-28-2011, 02:46 PM
CWT's Avatar
CWT CWT is offline
 
Join Date: Oct 2011
Location: Australia
Posts: 5
Default "Sorry, we do not ship to this location"

Quote:
Originally Posted by Qetzal View Post
Hi,

As far as I see all shipping methods are disabled in your store at the moment. Do you want to use the carrier-calculated USPS rates? If yes, you need to register there first and get your USPS Web Tools ID: https://secure.shippingapis.com/registration/
My customer sometimes get this same error: Any help would be greatly appreciated.

I have this same error yet I can not see why. Some customers do NOT have any problem, yet others are unable to purchase due to getting this same "Sorry, we do not ship to this location" message. I originally had it setup so they did NOT have to create an account, but removed this and it seemed to help a little. But some people still have this error. Your help would be appreciated. Thanks Store ID: 717242
  #5  
Old 11-28-2011, 04:02 PM
Eugene Rimmer's Avatar
Eugene Rimmer Eugene Rimmer is offline
Senior Member
 
Join Date: Jan 2011
Location: Ecwid headquarters
Posts: 7,765
Default

Quote:
Originally Posted by Cooking with Tenina View Post
My customer sometimes get this same error: Any help would be greatly appreciated.

I have this same error yet I can not see why. Some customers do NOT have any problem, yet others are unable to purchase due to getting this same "Sorry, we do not ship to this location" message. I originally had it setup so they did NOT have to create an account, but removed this and it seemed to help a little. But some people still have this error. Your help would be appreciated. Thanks Store ID: 717242
This message appears when a customer inputs a shipping address that is not covered by your shipping methods (e.g. you to Australia only, and the customer is from, say, Denmark). This is not an error - it is just a informative message indicating that there is no shipping available to the particular customer's address. It works the same for all types of customers and does not depend on the login status of customer.

So you need to set up shipping in your store the way that covers the shipping addresses your customers want to use. To help you with this I first need to know any exact shipping address that triggered this message for your customers (you can send it tom me via private message).
  #6  
Old 11-28-2011, 04:14 PM
Eugene Rimmer's Avatar
Eugene Rimmer Eugene Rimmer is offline
Senior Member
 
Join Date: Jan 2011
Location: Ecwid headquarters
Posts: 7,765
Default

I have additionally checked your store setup and I think I can tell the exact reason for this behavior.

You use the user-defined shipping methods in your setup, and each method only ships to the zone called 'Australia' in your setup. The definition of 'Australia' in your store includes Australia, Christmas Island and Cocos (keeling) Islands as countries, and also all the Australian states. This is what causes the problem: with such setup it is only possible to get a shipping rate to the Australia based address which includes an Australian state in it.

The zones in Ecwid work for an exact match - if your zone includes countries, then the address must have any of those countries to match this zone; if the zone has states, the address must include any of those states; if zone has zipcodes in its definition, the address must also have matching zipcode in it. Everything you include into zone defeinition is automatically required to match an address. This leads to the situation like yours, when a zone includes a few countries and a few states from just one country, and the address must have that all - a matching country and a matching state. There's obviously no Queensland in Christmas Island, so the addresses from there will never match this zone. And since it is the only zone used in your shipping setup, such addresses will not have any shipping rate available for them (since they don't match ay of your zones) and hence will trigger the message in question.

The fix to this is easier and shorter than the description of the problem: just delete all the Australian states from your 'Australia' zone, and it will work right for all the people in Australia, Christmas Island and Cocos (keeling) Islands.
  #7  
Old 01-12-2012, 07:01 PM
Amy Sweetman's Avatar
Amy Sweetman Amy Sweetman is offline
Junior Member
 
Join Date: Aug 2010
Posts: 1
Default

When you make changes to the zones, do they show up right away or does time need to pass to get it updated on the server?
  #8  
Old 01-13-2012, 04:14 PM
Maya's Avatar
Maya Maya is offline
Ecwid Team
 
Join Date: Feb 2010
Location: Ecwid headquarter
Posts: 5,876
Default

All changes you did in admin area including zones changes will be applied to your site immediately after saving. You won't need to wait any updates on the server. In order changes will be applied to your store just reload storefront page.
__________________
Maya N., Ecwid Team

------------------
Welcome to our new Help Center!
  #9  
Old 05-18-2012, 02:22 PM
tomomi colors's Avatar
tomomi colors tomomi colors is offline
Junior Member
 
Join Date: Mar 2012
Posts: 1
Default

Hi, we are store ID 803136 and customers (such as one in Rhode Island) have gotten errors that say 'We are not able to ship to this location'. Recently I tried checking out from California (zip code 93401) and it also said that.

We have a user defined flat rate of $7.50 / order that is active and should work for all of the US. What should I change to allow shipping to ALL of the US?

Thanks.
  #10  
Old 05-18-2012, 03:47 PM
Eugene Rimmer's Avatar
Eugene Rimmer Eugene Rimmer is offline
Senior Member
 
Join Date: Jan 2011
Location: Ecwid headquarters
Posts: 7,765
Default

Quote:
Originally Posted by tomomi colors View Post
Hi, we are store ID 803136 and customers (such as one in Rhode Island) have gotten errors that say 'We are not able to ship to this location'. Recently I tried checking out from California (zip code 93401) and it also said that.

We have a user defined flat rate of $7.50 / order that is active and should work for all of the US. What should I change to allow shipping to ALL of the US?

Thanks.
I am sorry, but I copuldn't reproduce it in your shop:


The $7.50 shipping rate works for the zipcode you mentioned and virtually any US address. Does the issue still exist for you?
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
shipping, zones

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:40 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.