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Old 08-18-2015, 08:10 AM
undefined10193's Avatar
undefined10193 is offline
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paypal option says not available


hi, in my shopping cart the paypal option doesn't work and gives an error message - but on the checkout option the paypal option works fine...any ideas why?

its confusing customers...

http://www.nothingislost.co.uk/portfolio/the-book/
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Old 08-20-2015, 08:16 AM
Clara K's Avatar
Clara K Clara K is offline
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Quote:
Originally Posted by undefined10193 View Post
hi, in my shopping cart the paypal option doesn't work and gives an error message - but on the checkout option the paypal option works fine...any ideas why?

its confusing customers...

http://www.nothingislost.co.uk/portfolio/the-book/
Hello,

I apologize for not replying sooner.

I am very sorry you have faced the issue. I have checked your site and was able to reproduce it: when I add a product to cart and click big yellow PayPal button (http://take.ms/3Fxtf) or click "Checkout" and select "PayPal Express Checkout" (http://take.ms/cRbyn) the page just reloads and the the customer is not redirected to PayPal. Both these ways mean that the customer will be using PayPal Express Checkout.

If I select PayPal as a payment method (http://take.ms/itEP4), I successfully get redirected to PayPal for paying: http://take.ms/Z0vkp This way PayPal Standard option is used.

I have checked the backend of your store and see that in your Ecwid Control Panel > Settings Payment the "PayPal Express Checkout" option is enabled, but not configured (http://take.ms/q04Ig), so it does not work properly.

At the same time PayPal Standard is set just fine and so it works properly - there is your PayPal account email entered in your Ecwid Control Panel > Settings > Payment, PayPal, [Account Details]: http://take.ms/ErzJh

If you want to use PayPal Express Checkout, please configure this payment option as described here: https://help.ecwid.com/customer/port...xpresscheckout If you do not need this payment method, you can just disable it in your Ecwid Control Panel > Settings > Payment > PayPal Express Checkout tab.

Please let us know if you need further help, we will be glad to be of assistance.

Thank you!
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