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  #1  
Old 03-10-2015, 08:31 PM
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Trying to edit shipping rates in custom table method


I need to update the shipping rates which I set up a long time ago as a custom table method. I just can't seem to figure out how to open up the custom table to edit it.

Using both Chrome and IE, I have tried clicking on what appears to be a "Custom Table" link on the Shipping page, but nothing happens. I can click on the Region and a dialog box opens up showing that a custom table method is selected, but when I click ">Shipping rates & delivery speed", again nothing happens (the dialog box closes).

How does one edit the custom table?

My site is shop.turningpointarts.com.

Thanks.

Cheers!

Brad
  #2  
Old 03-10-2015, 09:36 PM
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Arthur Belostotsky Arthur Belostotsky is offline
 
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Quote:
Originally Posted by bradgrigor View Post
I need to update the shipping rates which I set up a long time ago as a custom table method. I just can't seem to figure out how to open up the custom table to edit it.

Using both Chrome and IE, I have tried clicking on what appears to be a "Custom Table" link on the Shipping page, but nothing happens. I can click on the Region and a dialog box opens up showing that a custom table method is selected, but when I click ">Shipping rates & delivery speed", again nothing happens (the dialog box closes).

How does one edit the custom table?

My site is shop.turningpointarts.com.

Thanks.

Cheers!

Brad
Hi Brad,

Thank you for reporting this issue.

We are currently investigating this issue. One of our agents will give you an update as soon as we get any information on this matter.

Thank you for your understanding and patience.
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bradgrigor (03-13-2015)
  #3  
Old 03-12-2015, 04:56 PM
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Arthur Belostotsky Arthur Belostotsky is offline
 
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Hi Brad,

Just want to give you an update on this matter.
Our engineers found the reason of this issue and fix is in testing stage at the moment.

I will let you know as soon as it's released.
Thank you for waiting.
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bradgrigor (03-13-2015)
  #4  
Old 03-17-2015, 07:54 AM
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Arthur Belostotsky Arthur Belostotsky is offline
 
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Hi Brad,

I am glad to let you know that we've finally fixed the issue.
The issue prevented editing of custom table shipping options for the stores that were registered before the end of December, 2012.

You can edit custom table shipping options in your store now.
Sorry for the troubles and thank you for your patience.
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bradgrigor (03-17-2015)
  #5  
Old 03-17-2015, 04:32 PM
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bradgrigor bradgrigor is offline
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Quote:
Originally Posted by Arthur Belostotsky View Post
Hi Brad,
The issue prevented editing of custom table shipping options for the stores that were registered before the end of December, 2012.
That's me alright! Thanks for solving this issue.

Cheers!

Brad
 
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