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Old 04-22-2015, 12:04 PM
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Ecwid Shop doesn't work on new version of my site.


Dear Ecwid (members),

i run the site www.bioherby.com

the ecwid apps works fine on the following site;

http://www.bioherby.com/#!bioherby-shop/cmd5


i am building a new site right now,

the problem is the ecwid stores dont work anymore, it does not check out;

http://medcoinlondon.wix.com/bioherby2#!jiaogulan/ci7w

PLEASE HELP ME

kind regards, peter david.
  #2  
Old 04-22-2015, 02:57 PM
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Hi David,

Thanks for reaching us out!

We’re very sorry that you’ve faced this issue.

I’ve checked both your stores and noticed that you registered your first Ecwid store via Wix and added it to your site using our official Wix app. In turn, the second store was registered via Ecwid.com site directly and embedded into your Wix site by means of Ecwid integration code.

The store which was added with our app is working fine. In the second store I was able to reproduce the issue with navigation. It is reproduced as follows: a customer tries to open a product/a category/the shopping bag page, those pages open, but then the customer is immediately redirected to the store’s root category.

I've reported the case to our engineers and they’re already investigating it.

Despite the fact that we’ll definitely find out the reason of this strange behavior and fix it, please, keep in mind that such integration isn’t considered as official, and we always recommend using our official app for Wix sites.

Thus, while we’re investigating the issue, I suggest you two options:
  1. You can register a new Ecwid store via our Wix application and move products from your old store to the new one using the "Import/Export” feature. In this case you’ll be able to add the store using the official app, which works absolutely fine.
  2. You can temporarily remove the integration code from your site and link the Starter Site (what it is) of your second store to your site’s menu. Once we fix the problem, you can embed your store again.

I hope this helps and we’ll keep you posted in this thread.
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  #3  
Old 05-01-2015, 12:51 AM
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Hello David,

Just a quick update here. The issue with the broken navigation was fixed and now your store works perfectly. Check it out yourself: http://medcoinlondon.wix.com/bioherby2#!jiaogulan/ci7w

Thank you very much again for your message. Our customers help us make Ecwid better.

And as always, if there any questions, don't hesitate to ask. I'll be glad to help you.
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  #4  
Old 05-04-2015, 02:57 PM
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Thank you so much!

How about adding Multi Currency support for selling in the USA? or Pound in England?

create multi ecwid stores? add an API code to wix?

thanks
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Old 05-04-2015, 08:52 PM
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Quote:
Originally Posted by Bioherby View Post
Thank you so much!

How about adding Multi Currency support for selling in the USA? or Pound in England?

create multi ecwid stores? add an API code to wix?

thanks
Hi,

You're welcome! As for your question, I've answered it in your another thread. Check it out.
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