The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 07-21-2010, 03:47 AM
John Volz's Avatar
John Volz is offline
Junior Member
 
Join Date: May 2010
Posts: 4
Default

payment disappeared?


I have two orders that are queued, but there's no record of payment at either paypal or google checkout. One of the customers claims to have paid by credit card, but I have no record of payment from him. I'm waiting to hear back from him whether he paid at paypal or google, but in the meanwhile does anyone have any idea as to what may have happened? The storefront is here -
http://churchofdeism.org/main/store/...=0&sort=normal

Thanks in advance
  #2  
Old 07-21-2010, 12:58 PM
Qetzal's Avatar
Qetzal Qetzal is offline
Ecwid Team
 
Join Date: Sep 2009
Posts: 10,847
Default

Quote:
Originally Posted by RevJohn View Post
I have two orders that are queued, but there's no record of payment at either paypal or google checkout. One of the customers claims to have paid by credit card, but I have no record of payment from him. I'm waiting to hear back from him whether he paid at paypal or google, but in the meanwhile does anyone have any idea as to what may have happened? The storefront is here -
http://churchofdeism.org/main/store/...=0&sort=normal

Thanks in advance
Hi,
Do you see any new orders in PayPal or Google Checkout backend?
__________________
Eugene K.
Ecwid Team

@ecwid | Facebook | Ecwid Knowledge Base
  #3  
Old 07-21-2010, 03:04 PM
John Volz's Avatar
John Volz John Volz is offline
Junior Member
 
Join Date: May 2010
Posts: 4
Default

Nope. No orders at either one.
  #4  
Old 07-21-2010, 03:23 PM
Qetzal's Avatar
Qetzal Qetzal is offline
Ecwid Team
 
Join Date: Sep 2009
Posts: 10,847
Default

Quote:
Originally Posted by RevJohn View Post
Nope. No orders at either one.
Hmm, please ask your customer if he/she got any emails about this order.
__________________
Eugene K.
Ecwid Team

@ecwid | Facebook | Ecwid Knowledge Base
  #5  
Old 07-21-2010, 03:56 PM
John Volz's Avatar
John Volz John Volz is offline
Junior Member
 
Join Date: May 2010
Posts: 4
Default

He sent me a copy of the receipt he received.
  #6  
Old 07-21-2010, 03:58 PM
Qetzal's Avatar
Qetzal Qetzal is offline
Ecwid Team
 
Join Date: Sep 2009
Posts: 10,847
Default

Quote:
Originally Posted by RevJohn View Post
He sent me a copy of the receipt he received.
Can you send it to info@ecwid.com?
__________________
Eugene K.
Ecwid Team

@ecwid | Facebook | Ecwid Knowledge Base
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 02:27 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.