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Old 02-02-2012, 10:38 PM
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Incorrect Postage


I checked the forum and did not find a relevant posting.

I am using "User-Defined" postage rates since it is a flat rate and I need to include an insurance amount. The cheapest USPS rate is $5.50, including insurance. I am shipping only within the US, not territories, and not military posts.

The postage charge on a $16.00 item comes out as $12.56 (!) and my changing the % figure on the back end doesn't seem to have meaningful effect.

What am I doing wrong? I have to keep the store closed because of this--it's driving people away and leaves a terrible impression. Your help is greatly appreciated.

Gloria Kim
  #2  
Old 02-03-2012, 02:04 PM
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Quote:
Originally Posted by Gloria Kim View Post
I checked the forum and did not find a relevant posting.

I am using "User-Defined" postage rates since it is a flat rate and I need to include an insurance amount. The cheapest USPS rate is $5.50, including insurance. I am shipping only within the US, not territories, and not military posts.

The postage charge on a $16.00 item comes out as $12.56 (!) and my changing the % figure on the back end doesn't seem to have meaningful effect.

What am I doing wrong? I have to keep the store closed because of this--it's driving people away and leaves a terrible impression. Your help is greatly appreciated.

Gloria Kim
Hello Gloria,

I have inspected your shipping configuration. As far as I can see, the issue is caused by the way how you set the shipping calculation scheme for your user-defined method.

In Ecwid, when an user-defined shipping method is applied to the order, the order shipping cost is calculated according to this formula:
SHIPPING COST = PER ORDER RATE + (PERCENT RATE × SUBTOTAL) + (NUMBER OF ITEMS IN ORDER × PER ITEM RATE) + (TOTAL WEIGHT × PER WEIGHT UNIT RATE)

You've set each type of rates (per order, per item, per weight), that's why you got such a big rate for the $16 order.

If you want to set only flat rate ($5.50) for an order, you should put it in the 'Per order' rate and set other values as 0.
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Old 02-17-2012, 09:05 PM
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I'm having a similar problem; one of my rates shows the wrong cost. Priority mail is calculating almost $10 low per package! I don't have any user-defined rates set up, and all the other rates calculate correctly (I have the USPS rate calculator open in another window and check). I tried deleting and then re-adding it, but it seems to be ignoring the weight of objects for only Priority mail. It could well be something I am doing wrong, but I can't find it. I'm just setting up this cart (have Ecwid on another site and the shipping works perfectly there)--I'm stumped.
  #4  
Old 02-20-2012, 01:25 PM
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Quote:
Originally Posted by Judy Miller View Post
I'm having a similar problem; one of my rates shows the wrong cost. Priority mail is calculating almost $10 low per package! I don't have any user-defined rates set up, and all the other rates calculate correctly (I have the USPS rate calculator open in another window and check). I tried deleting and then re-adding it, but it seems to be ignoring the weight of objects for only Priority mail. It could well be something I am doing wrong, but I can't find it. I'm just setting up this cart (have Ecwid on another site and the shipping works perfectly there)--I'm stumped.
Hello,

Please refer to the following article:
http://kb.ecwid.com/w/page/23719200/...re%20incorrect
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Old 02-20-2012, 04:39 PM
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It must have been a USPS bug, because today, without my making any changes whatever, it now calculates correctly. Weird, but I can quit worrying about it!
 
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flat rate shipping, per cent postage, postage wrong, wide price range

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