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Old 12-15-2015, 09:33 PM
Courtney Webber's Avatar
Courtney Webber is offline
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Changing Email on Check - Help Mine's Stuck on a Personal One! :(


Hey guys!

Currently upon checkout, when people go to pay with Stripe, the box pops up but it has my personal email address and not the companies. I've checked all the settings within wordpress and contacted Stripe but can't seem to find out how to change this. Was hoping you guys might know where to look as I was told my checkout was being operated by Ecwid

Here's my site: https://uchimada.com/checkout/
And here's a screenshot: [IMG]file:///Users/courtneywebber/Desktop/Screen%20Shot%202015-12-16%20at%208.30.41%20am.png[/IMG]

Thanks very much, any help would be great!
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Old 12-16-2015, 09:43 AM
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Sergio87 Sergio87 is offline
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Join Date: Mar 2014
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Quote:
Originally Posted by Courtney Webber View Post
Hey guys!

Currently upon checkout, when people go to pay with Stripe, the box pops up but it has my personal email address and not the companies. I've checked all the settings within wordpress and contacted Stripe but can't seem to find out how to change this. Was hoping you guys might know where to look as I was told my checkout was being operated by Ecwid

Here's my site: https://uchimada.com/checkout/
And here's a screenshot: [IMG]file:///Users/courtneywebber/Desktop/Screen%20Shot%202015-12-16%20at%208.30.41%20am.png[/IMG]

Thanks very much, any help would be great!
Hello!

Thank you for contacting us.

I am very sorry to hear you have faced this issue in your store.

I have just checked your website https://uchimada.com/ and could not find Ecwid store there. There is another shopping cart installed on your website.

Also I see you have free account with Ecwid, but there is only 1 product in catalog and no sales. So I presume you should change some payment settings in Stripe account or in that shopping cart that is installed on your website to change your personal email address to needed when customers checkout in your store that is installed on your website using another shopping cart. Not Ecwid.

Hope this helps.
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