The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 03-24-2012, 06:23 PM
Tracy B's Avatar
Tracy B is offline
 
Join Date: Sep 2010
Posts: 1
Default

Shipping not calculating properly


the shipping calculated by ecwid isn't calculating properly. the amount it charged doesn't match what fedex charged me.
  #2  
Old 03-26-2012, 05:09 PM
Kess's Avatar
Kess Kess is offline
Senior Member
 
Join Date: Feb 2012
Posts: 2,071
Default

Ecwid itself doesn't calculate rates for FedEx. It just sends information about the order (e.g. weight), destination and origin addresses to FedEx server. Then it gets a response with the rates and shows them to customer.
These rates depend on many options, thus please provide us with the following information:

1. Origin and destination address.
2. What rates do you get?
3. What rates do you expect to get? Why? What rates do you get at http://fedex.com/ratefinder/home ?
4. What products do you get rates for? Please send links to them.

This info will let us investigate the issue.
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 11:42 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.