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Old 02-25-2017, 05:28 PM
Mustain Khan1's Avatar
Mustain Khan1 is offline
 
Join Date: Feb 2017
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Connecting wix shop to ecwid shop


Hello fellow marketers,
I have made a shop in ecwid and wanted to upgrade it ,but by mistake, I upgraded my wix
account. How can I integrate my wix upgrade to my ecwid account?
Your help will be appreciated.
Thanking you
Mustain Khan
  #2  
Old 03-02-2017, 09:34 AM
Charlie H.'s Avatar
Charlie H. Charlie H. is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 283
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Quote:
Originally Posted by Mustain Khan1 View Post
Hello fellow marketers,
I have made a shop in ecwid and wanted to upgrade it ,but by mistake, I upgraded my wix
account. How can I integrate my wix upgrade to my ecwid account?
Your help will be appreciated.
Thanking you
Mustain Khan
Hello, Mustain,

Thank you very much for contacting Ecwid!

To start with, I'd like to apologize for the delayed reply.

Sorry this happened to you!

I found 2 accounts, that are registered under your name — SID 7530264 and SID 11092484. Both of which, are on the Free plan right now, and are created directly through my.ecwid.com


I'm afraid, Ecwid can't initiate the transfer of billing, as it's fully managed by WIX company. If you have upgraded your WIX site builder account accidentally, you should seek help at billing@wix.com. Maybe, ask for a refund — that's up to you.

Once you get this sorted, please, see this article, that explains how you can upgrade your Ecwid account:

Thank you for understanding and feel free to reach out!
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Charlie,
Ecwid Customer Care Team
 
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