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  #21  
Old 12-14-2015, 06:32 AM
Cynthia Tucker's Avatar
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At last, it seems to be working correctly. How unfortunate that I had to keep explaining this problem over and over to several different agents, who usually countered me, saying it works, and I had to point out everything starting from scratch again and again. Not just here on the forum, but in chat and over email. Why is it so difficult to get results for paying customers?
I know you have said sorry, but waiting for over a month just isn't good customer service.
  #22  
Old 12-14-2015, 10:29 PM
Cyril D's Avatar
Cyril D Cyril D is offline
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Hi Cynthia,
Quote:
Originally Posted by Cynthia Tucker View Post
At last, it seems to be working correctly.
Thanks for the update! I'm glad that everything went back to normal.

Quote:
Originally Posted by Cynthia Tucker View Post
I know you have said sorry, but waiting for over a month just isn't good customer service.
Once again, we're sorry for the inconvenience caused! Issues are different. Ones we're able to fix in hours and fixing others takes may take much more time, unfortunately.

Hope this was the last you've had such experience.

Thanks for your understanding and continued patience! We do appreciate it.
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