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Old 12-17-2010, 06:58 PM
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refund order and payment?


actually, i have quite a few questions but first i need to know how to refund or change a customers order??
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Old 12-17-2010, 07:10 PM
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Do you mean the actual refunding, or how to change it in Ecwid? If you want to refund someone, it depends on the payment processor you're using. You can do refunds to credit cards on authorize.net, and you can of course refund orders that come in on Paypal too. In Ecwid, I do see a Canceled status that you can set. So perhaps refund the order and then change the status to canceled?
 
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