[Morgan Conington]

Hi there,

I'm trying to sell a service which is fulfilled to the customer over a monthly basis. After the purchase I need some information from the customer which I would like either an automated email with a form inside or a form directly after purchase. Is there any way I can do this. I don't have any digital or physical products to sell, as mentioned all I'm trying to do is collect a payment and then some information about the customer and get started working for them.

Thanks!
Morgan

[Gunter S.]

Hi Morgan!

Thank you for reaching us out.

As far as I can see, you’ve sent the same request to our email as well. I replied to your message, so please check your mailbox.

For those who may find this thread, I will post my reply here as well.

I'm afraid that there is no built-in feature for this. Yet, as a workaround solution I can offer you to use one of the applications — "Custom Redirect for 'Thank You' Page". It will help you to redirect your customers to a custom "Thank you" page after they complete their order. You can install it from here: https://www.ecwid.com/apps/tools/custom-thank-you. Please, note that applications are available on all of the paid plans.

After you install it, please open this app. Then you can paste any URL in the field and your customers will be redirected to that page after they place their order in the store. Thus, you can set up a redirect to a custom form, for example, Google Form (https://docs.google.com/forms), where your customers will complete a questionnaire.

You will be able to access the responses in a Google Spreadsheet (or download them in a CSV file). Also, you will receive email notification about new responses.

Hope this was helpful!

If you have any questions — feel free to contact us by using this form: https://support.ecwid.com/hc/en-us/requests/new