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Old 08-07-2014, 06:27 PM
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Trouble with Google AJAX indexing for your Ecwid store


I have followed the instructions on

http://kb.ecwid.com/w/page/62638683/...0Ecwid%20store

but cannot see the list of links to my categories

Can you help ?

I have uploaded "ecwid_ajax_indexing.php"

here is the URL for my "test" store page:

https://craigheadleather.com/testphpstore.php

I have typed the following into my browser:

https://craigheadleather.com/testphp...ped_fragment_=

but do not see the links to the categories.

Thanks, John
  #2  
Old 08-18-2014, 02:51 PM
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Quote:
Originally Posted by John C View Post
I have followed the instructions on

http://kb.ecwid.com/w/page/62638683/...0Ecwid%20store

but cannot see the list of links to my categories

Can you help ?

I have uploaded "ecwid_ajax_indexing.php"

here is the URL for my "test" store page:

https://craigheadleather.com/testphpstore.php

I have typed the following into my browser:

https://craigheadleather.com/testphp...ped_fragment_=

but do not see the links to the categories.

Thanks, John
Hello John!
I am sorry for the delay with the reply.

In general Ecwid uses the Google's AJAX indexing specification supported by the most popular search engines: Google, Yahoo, Bing, Yandex. You can find more detailed information in the following article: http://help.ecwid.com/customer/porta...es/1161241-seo

I inspected your website. In order to make sure Google AJAX indexing works, I checked two options according to the troubleshooting steps given in the following article http://help.ecwid.com/customer/porta...e#Installation

1) I opened your store page in a browser and checked its source code. There should be a fragment meta tag in the head section of the document (between the <head> and </head> tags):
Code:
<meta name="fragment" content="!" />
I didn’t find this tag in the source code of your site.

2) I opened your website’s URL address with the “?&_escaped_fragment_=” element. The URL address should look like:
Code:
https://craigheadleather.com/testphpstore.php?&_escaped_fragment_=
I didn’t find the list of categories as well. So it looks like something is installed wrong. Please make sure your setup meets the requirements and you complete all the steps of the instruction.

In general we have ready Google AJAX indexing solution for our Wordpress and Joomla plugins’ users. In this case no additional measures are needed - if you have a paid Ecwid account, your store products will automatically get to search results.

I inspected your website and found that it is created as standalone, i.e. it’s not based on any ready template/CMS. There is a way to set up Google AJAX indexing tool on your site. It is to develop a special script, as the following instruction describes:
http://help.ecwid.com/customer/porta...p on your site

So this way requires a programming background. You can do it yourself or, if you need some help with such an installation, you can hire a developer. I suggest that you should contact our friends from Qualiteam (http://www.qtmsoft.com/). Send your request to sales@qtmsoft.com for quote.
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Last edited by Wendy; 09-30-2014 at 04:08 PM.
  #3  
Old 08-18-2014, 05:46 PM
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I posted this over a week ago. After several days of waiting I posted a second, more urgent, request for help which was answered by a non-Ecwid web designer. Here is the link to the second posting:
http://www.ecwid.com/forums/showthread.php?t=29456
I was able to get the indexing to work. Both products and categories appeared in the Google index. But so did the "cart" page plus another URL that looked like it timed out and returned a Google description snippet that was gibberish. A closer look revealed it was a duplicate of a product that appeared earlier in the Google search but through a second category. I call that duplicate content which is a problem. Plus the gibberish in the description snippet is unacceptable.
ALL my customers find me through a Google search so I can't have issues which make a potential customer reluctant to click on the link to my site. Therefore, I junked the Ajax indexing and went back to using static HTML product pages with embedded Ecwid product code - essentially eliminating Ecwid’s best feature (the product browser) from my site.
Further, I believe the expectation these days is that a paid subscriber can get a tech support reply in 24 hours or less. At least that's what I see with Weebly, Sqaurespace and BlueHost. Too bad it took Ecwid 11 days.

Last edited by John C; 08-20-2014 at 02:53 PM.
  #4  
Old 08-22-2014, 06:09 PM
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Wendy Wendy is offline
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Quote:
Originally Posted by John C View Post
I posted this over a week ago. After several days of waiting I posted a second, more urgent, request for help which was answered by a non-Ecwid web designer. Here is the link to the second posting:
http://www.ecwid.com/forums/showthread.php?t=29456
I was able to get the indexing to work. Both products and categories appeared in the Google index. But so did the "cart" page plus another URL that looked like it timed out and returned a Google description snippet that was gibberish. A closer look revealed it was a duplicate of a product that appeared earlier in the Google search but through a second category. I call that duplicate content which is a problem. Plus the gibberish in the description snippet is unacceptable.
ALL my customers find me through a Google search so I can't have issues which make a potential customer reluctant to click on the link to my site. Therefore, I junked the Ajax indexing and went back to using static HTML product pages with embedded Ecwid product code - essentially eliminating Ecwid’s best feature (the product browser) from my site.
Further, I believe the expectation these days is that a paid subscriber can get a tech support reply in 24 hours or less. At least that's what I see with Weebly, Sqaurespace and BlueHost. Too bad it took Ecwid 11 days.
Hello!

We created Ecwid forums as a kind of community where merchants can get the answer or a helpful tip not only from Ecwid team but other users.
Ecwid community is a resource where you can find the information which already posted in answered threads using the search. You also can find plenty of ready solutions and benefit in many ways in other merchants experience. In other words, there are many threads which can be reused.

The important thing is the forums is not a direct support channel with the guaranteed response time. Of course, we, Ecwid team, strive to answer all the questions of the community members as soon as possible. Unfortunately, it is not always possible though and we give priority to the problem reports.

Paid clients can also use email support, Business and Unlimited plan can also use live chat to get assistance.

Basically our help center: knowledgebase and forums contain answers to most questions regarding Ecwid. However if you need more detailed explanation or require more precise instructions for your particular case, we will be glad to help.
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