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  #1  
Old 12-05-2013, 02:43 PM
Douglas ArnoldI's Avatar
Douglas ArnoldI is offline
 
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PayPal — no mailing address on the confirmation email


Hello.

A customer of http://usasharp.com wrote the following:

"I placed my order thru PayPal and there was no mailing address on the confirmation email. Is that normal?"

How can I fix that, please?
Thank you,
Doug Arnold on behalf of Cindy Femino, USA Sharp
  #2  
Old 12-06-2013, 02:11 PM
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Lanna Lanna is offline
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Quote:
Originally Posted by Douglas ArnoldI View Post
Hello.

A customer of http://usasharp.com wrote the following:

"I placed my order thru PayPal and there was no mailing address on the confirmation email. Is that normal?"

How can I fix that, please?
Thank you,
Doug Arnold on behalf of Cindy Femino, USA Sharp
Hi,

I've examined the latest orders in this Ecwid store. All orders display customers' email addresses, they can be found in Ecwid control panel>Sales>Orders>'see details'.
Will you clarify what confirmation email this customer means? Is it the order confirmation email that Ecwid sends to customers?
Also please let me know the number of the order this customer places.

Look forward to hearing from you.
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  #3  
Old 12-06-2013, 02:22 PM
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Douglas ArnoldI Douglas ArnoldI is offline
 
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Hello,

I asked about mailing addresses. You thought I said email addresses. We are looking for the appropriate Shipping addresses.

Please advise further.

Thank you!

Doug, on behalf of Cindy Femino, USA Sharp
  #4  
Old 12-06-2013, 04:28 PM
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Lanna Lanna is offline
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Join Date: Jan 2011
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Quote:
Originally Posted by Douglas ArnoldI View Post
Hello,

I asked about mailing addresses. You thought I said email addresses. We are looking for the appropriate Shipping addresses.

Please advise further.

Thank you!

Doug, on behalf of Cindy Femino, USA Sharp
Hi,

Thank you for clarification. I guess shipping address is meant here. Right now this shop http://usasharp.com/store/ does not have any shipping methods. Therefore customers are not asked for a shipping address and shipping is skipped on checkout, the orders are recorded only with billing address.
You should create shipping methods and setup shipping calculation as they need. For directions, please refer to our knowledge-base:
http://kb.ecwid.com/w/page/15853310/Shipping
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Lana W.
Ecwid Customer Care Team

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⬇ Please click Thanks if my reply helped you.

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  #5  
Old 12-06-2013, 10:01 PM
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Douglas ArnoldI Douglas ArnoldI is offline
 
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Thank you, Svetlana.

Doug
 
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