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Old 10-23-2013, 04:31 PM
Diane Benzie1's Avatar
Diane Benzie1 is offline
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CRITICAL Customers do not see secure options on Ecwid Web site


I have just made my Ecwid store open to my customers. However, my customers have asked if Ecwid is secure. While I did find this information:

Ecwid's advantages — you don't need to get an SSL certificate to get secure checkout. You already have it. In order to show that the checkout is secure, Ecwid shows an image of a padlock on its checkout page.

I do have the Ecwid integration code with https: I still do not see the padlock or information that the web site is secure and encrpyted. Do I also need to purchase an SSL certificate? I assume the answer was no being Ecwid has the security options. Please help. I do not want to have other customers not understand this when it can be so simple.

Web site is www.lebrewcoffee.com
  #2  
Old 10-24-2013, 09:54 AM
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Lanna Lanna is offline
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Quote:
Originally Posted by Diane Benzie1 View Post
I have just made my Ecwid store open to my customers. However, my customers have asked if Ecwid is secure. While I did find this information:

Ecwid's advantages — you don't need to get an SSL certificate to get secure checkout. You already have it. In order to show that the checkout is secure, Ecwid shows an image of a padlock on its checkout page.

I do have the Ecwid integration code with https: I still do not see the padlock or information that the web site is secure and encrpyted. Do I also need to purchase an SSL certificate? I assume the answer was no being Ecwid has the security options. Please help. I do not want to have other customers not understand this when it can be so simple.

Web site is www.lebrewcoffee.com
Hi,

Thank you for your question, it's one of the major concerns of almost all store owners. We pay maximum attention to security in Ecwid, keeping data of our clients and of your customers in safe is of the highest priority for us. We have an inhouse team of engineers who work on maintaining and improving the system, plus automatic monitoring of server activities. At that all this work is done totally by us, you don't have to think about it.
All data is transmitted through secured protocols (HTTPS). The padlock is displayed attached to the address form, if you mouse over it it will show this (screenshot from your Ecwid store): http://d.pr/i/yeeA
HTTPS is not seen in the browser address bar because Ecwid is embedded into your site and is used as a part of it. Some components of your site can be loaded through HTTPS, yet it doesn't make the whole site run under HTTPS.
So if you want to display HTTPS in your site URL and the secure padlock in the browser (in the browser window, not on site pages), you should obtain an SSL certificate for your domain as recommended in this article: http://kb.ecwid.com/w/page/15934652/SSL-HTTPS
Also you can add secure seals (a secure icon telling visitors that the site is secured and trusted) to demonstrate that your checkout is secure: http://kb.ecwid.com/w/page/15853312/SSL%20seals
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  #3  
Old 07-04-2016, 04:01 PM
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Phil Wilkes Phil Wilkes is offline
 
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I had similar concerns brought to my attention by a customer. I see the secure logo on the address field but on the next page where the credit card information goes, there is no similar icon. Is that an issue with my credit card processor rather than Ecwid?
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Old 07-05-2016, 09:19 PM
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Quote:
Originally Posted by Phil Wilkes View Post
I had similar concerns brought to my attention by a customer. I see the secure logo on the address field but on the next page where the credit card information goes, there is no similar icon. Is that an issue with my credit card processor rather than Ecwid?
Hello!

In Ecwid we do take security seriously, and Ecwid store is always using HTTPS connection, even if the page of the website where the store is located doesn't have SSL certificate.
This article about security in Ecwid provides the details: https://support.ecwid.com/hc/en-us/a...ecurityinEcwid

This is the reason we can display secure logo on checkout pages.

Payment page in your store is just different: you use PayPal Advanced, and in case with it the fragment of their payment page is displayed in your store inside of iframe element - so, technically it's still a part of your store, with a secure "window" leading to PayPal's site.

In other words, this page is as secure as the rest of the store, but the logo simply wasn't added to it from our side (since there's a "window to PayPal" there), but you can always add one actually: here's an article with some examples that can be used to indicate that the website is secure: https://support.ecwid.com/hc/en-us/a...7125-SSL-Seals

Also, this article about the security contains more info about the security and Ecwid, that could help: https://support.ecwid.com/hc/en-us/a...urity-in-Ecwid
 
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