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  #1  
Old 02-16-2018, 04:01 AM
meework2017's Avatar
meework2017 is offline
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Join Date: Feb 2018
Posts: 4
Question

slow load time


mimix.ecwid.com

hello i'm new here
i just started a new store and everything is fine the only problrm is storefront page takes about 50 seconds to load !!! the paypal checkout takes about 90 seconds to appear i tried it on chrome mozilla explorer with deffirent devices and deffirent browsers and still very very slow
even with one product and one image still very slow
i don't use any adds on
is it a problem linked to free plans ?
must i upgrade my plan?
  #2  
Old 02-19-2018, 06:06 PM
Elaine V's Avatar
Elaine V Elaine V is offline
Ecwid Team
 
Join Date: Sep 2016
Posts: 93
Default

Hi,

Welcome aboard!

I'm sorry to hear about the issue with the site loading. I've checked your site and it is loading within a few seconds for me as well as I get good results for your store in the PageSpeed Insights service:



Since we cannot reproduce the issue from our side, we will ask you to provide us with the following details for troubleshooting the problem:

(1) Please record the HAR file using the below instruction and send it to us via our Contact Us form as a file attachment



(2) Answer all the questions from this checklist: My store loads slowly, how to fix it

On paid Ecwid plans images are delivered via CDN service which speeds up their loading, but the timing that you're experiencing is certainly not normal. Please send us the above details so we can chase down the problem. Thank you.
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Elaine,
Ecwid Team
  #3  
Old 02-19-2018, 06:44 PM
meework2017's Avatar
meework2017 meework2017 is offline
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thank you for your helpful reply
 
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slow load time, store front problem, urgent

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