#11  
Old 01-29-2019, 01:14 PM
sean green's Avatar
sean green is offline
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Is there no way to get a record of a sale without upgrading? I added my pixel but its not triggering.

Last edited by sean green; 01-29-2019 at 02:27 PM.
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  #12  
Old 01-30-2019, 06:52 PM
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Valerie S. Valerie S. is offline
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Thank you for reaching out to us.

If you are referring to the Facebook Pixel sales tracking it will only work if you have a store on Facebook. It will track the orders placed through a Facebook store. At the moment, I see that your store is not connected to Facebook yet this is why the Pixel is not triggering.

You can connect your Facebook store to Ecwid following this instruction: https://support.ecwid.com/hc/en-us/a...s/360001320999

Please note, that to connect your Ecwid Store to Facebook you first need to create a Facebook business page.

Here is how you can create a business Facebook Page:

1. Log in to your Facebook account
2. In Settings tab of your Facebook account click Create Page (screenshot)
3. Click Get Started next to the Business or Brand option (screenshot)
4. Enter Page Name and Category (screenshot)
5. Fill in the appropriate fields > Add profile and cover images (optional)

Adding your Ecwid store to Facebook is available on all paid plans.

I hope, it helps. Feel free to reach out if you have any questions to us.
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  #13  
Old 01-30-2019, 06:56 PM
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sean green sean green is offline
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Hi I assume you missed the "without upgrading?" part, or am I wrong and this can be done without upgrading. In other words is this only a paid feature?
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  #14  
Old 01-31-2019, 11:44 AM
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Charlie H. Charlie H. is offline
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Hello,

This is Charlie, Ecwid customer care.

Quote:
I assume you missed the "without upgrading?" part, or am I wrong and this can be done without upgrading. In other words is this only a paid feature?
You are correct.

there is no way of using FB pixel without upgrading because the first step of setting it up is settings up a Facebook Store, which is available only on paid plans.

However, you can use Google Analytics on the free plan: https://support.ecwid.com/hc/en-us/a...ogle-Analytics

Thank you!
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