[Keita @ CIA]

The error comes up every time when I want to use my token to access any features, even when I install the app in my devices.

Also, is there any Ecwid App Control Panel for the API as I cannot change redirect url or application title, etc.

[Daria Sh.]

Originally Posted by Keita @ CIA

The error comes up every time when I want to use my token to access any features, even when I install the app in my devices.

Also, is there any Ecwid App Control Panel for the API as I cannot change redirect url or application title, etc.

Hi,

Thank you for contacting us.

Can you please explain which exactly App you are trying to install?

Hope to hear from you. Thanks.

[Keita @ CIA]

Sorry for confusing you, I am trying to use Ecwid API in my own custom app and it has the error mentioned at the title, therefore I tried to install my own app into the device which still doesn't solve the issue.

[Cyril D]

Hello there,

I'm terribly sorry for the delayed reply!

Originally Posted by Keita @ CIA

402 Application is not properly installed

In most cases, when you get such an error, it means that you're trying to access the API using an account with the free subscription and the API functionality's available only for accounts on paid plans. I've checked your account with the store ID 7083807 and see that it's on the Free plan. To solve the issue and be able to utilize the Ecwid API, you should upgrade the account to any paid plan. Since you've registered the account within our partners, Wix, it means that you should switch the account to the Premium plan.

In case you were trying to access the API using a paid account, please let me know its store ID (you can see it on the bottom left of the Ecwid control panel) and we'll sort it out.

Hope to hear from you soon!