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Old 06-30-2013, 10:04 PM
Diana Clayton's Avatar
Diana Clayton is offline
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shop information is gone


I closed my shop months ago but went to reopen it and all my products and order history is gone and the settings are showing it's open but when I go to my site it's showing closed for maintenance. What happened?

Last edited by Makfruit; 07-01-2013 at 05:43 AM.
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Old 07-01-2013, 05:46 AM
Matt Ecwid's Avatar
Matt Ecwid Matt Ecwid is offline
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Quote:
Originally Posted by Diana Clayton View Post
I closed my shop months ago but went to reopen it and all my products and order history is gone and the settings are showing it's open but when I go to my site it's showing closed for maintenance. What happened?
Hi,

Most likely, the issue is caused by the fact that you logged in wrong Ecwid account. The problem appeared when you used another email to log in to Ecwid control panel. Now, you manage two different Ecwid accounts - you make changes in one account and expect them to appear in the other one.

I've inspected your forums account and the store displayed on your site - those are indeed different Ecwid accounts.

The first store (the one displayed on your site):
ID: 1075242 , registered for the email W***t@hotmail.com

The second store (the one you logged in):
ID: 1032470, registered for the email d***10@withthought.com

In order to fix it, you will need to log in to my.ecwid.com using the correct email (the first one). If you forgot password for it, please press the "Forgot your password?" link and follow the instructions you'll see.

Please let us know if you need any further assistance.

Kind regards,
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  #3  
Old 07-01-2013, 12:36 PM
Diana Clayton1:1075242@deleted's Avatar
Diana Clayton1:1075242@deleted Diana Clayton1:1075242@deleted is offline
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That answered all. I didn't even know I had another account. Thank you so much.

Last edited by Makfruit; 07-01-2013 at 12:48 PM.
 
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