Fraud and chargeback is part of our business. We need to make sure the chargeback is less than 1% per month to avoid cancellation of payment gateway.
How other stores manage eCommerce fraud in Ecwid? Are there any 3rd party tools like FraudLabs Pro or Signifyd that we can integrated easily without hiring developers?
And nothing changed since then, I'm afraid. Custom development is the only way.
However, there's no integration with either Signifyd or Riskified in Ecwidfor a reason. Ecwid is a 100% secure platform certified with level 1 PCI DSS standards by Visa, so there's no need in such integrations for our service.
Moreover, all the payments are made on the side of the payment processors like PayPal, Stripe or else, which are also highly secure. Here's more information about it: https://support.ecwid.com/hc/en-us/a...-payments-work
Hope this helps. Perhaps, you could explain it to the client this way?
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Charlie,
Ecwid Customer Care Team
11-26-2018, 05:39 AM
How do we review fraud orders in Ecwid?
Hybrid Mode
