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Old 07-15-2013, 06:10 PM
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Order Delay - API


Hello, I have an integration with Litmos for online course purchasing. In some cases, the purchases are taking up to 24 to go through and notify Litmos, which in turn notifies the user. We use authorize.net. What could this problem be? Is there ever a delay with instant orders?
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Old 07-15-2013, 07:04 PM
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Eugene Rimmer Eugene Rimmer is offline
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Are you using Instant Order Notifications API?
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Old 07-15-2013, 07:23 PM
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Yes, we are.
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Old 07-22-2013, 02:14 PM
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Any idea as to why this might be happening?
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Old 07-26-2013, 12:22 PM
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Quote:
Originally Posted by 4MedTraining View Post
Any idea as to why this might be happening?
Hi,

Ecwid ION requests are sent right after an order has been placed. An ION message could stay in a queue for a few seconds before it's sent, but that shouldn't cause a significant delay.

Such a delay could be caused by the fact that the endpoint on your side didn't respond. I'd recommend to carefully test it - probably, the issue is on that side.
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