
12-07-2018, 08:50 AM
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Ecwid Team
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Join Date: Nov 2016
Posts: 283
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Hello,
This is Charlie, Ecwid customer care.
Quote:
Dobrý den, Koupila jsem si na vašich stránkách zboží. Zítra s nimi má dorazit kurýr a mám zboží zaplatit. chtěla jsem si ještě nějaké zboží doobjednat, ale stránky zmizely. co si mám o tom myslet? Vera
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Let me clarify!
Ecwid is an e-commerce platform that helps create an online storefront presence. The store you are referring to is one of 2 million stores built in Ecwid.
The thing is, we don't sell goods ourselves, as we just provide merchants with a service that allows them to sell their own items. Also, It’s worth to note that Ecwid is not involved in payments directly. We neither transfer money nor do we receive it from customers, when they buy products from merchants. We rather provide a lot of different payment methods from third-party services (e.g., PayPal or Square Payments). In other words, all the transactions are processed entirely on the payment gateway side.
We are glad to take a look at this for you to find out why the store you ordered from has disappeared. I will contact you by email to assist further.
Thank you!
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Charlie,
Ecwid Customer Care Team
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