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Old 04-18-2013, 09:54 AM
Jerie Green's Avatar
Jerie Green is offline
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Not getting admin notification email and not getting digital download email


Hello, I am not receiving any digital download link via email when I do a test order in my store, even when I set it up with a real price. I am also not receiving admin notification emails.
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Old 04-18-2013, 01:58 PM
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Lanna Lanna is offline
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Quote:
Originally Posted by Jerie Green View Post
Hello, I am not receiving any digital download link via email when I do a test order in my store, even when I set it up with a real price. I am also not receiving admin notification emails.
Hi,

We've examined the mail logs and discovered that the notifications are not sent because the admin email address is invalid. This email is submitted in the Ecwid control panel -> System Settings -> Mail, field ""From" email address:" in 'Customer notifications', and "Send notifications to email:" field - in 'Admin Notifications'. When Ecwid attempts to send a notification, there's this response:
Sender address rejected: Domain not found

I see the email is similar to your Ecwid account email, but differs by .org So to fix the problem, you should correct the email address in System Settings -> Mail.
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