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Old 09-15-2016, 05:14 PM
SCMVS 1882's Avatar
SCMVS 1882 is offline
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Connecting a Wix store


Hi,

I tried to add my ecwid store to my wix site. Upon doing so I opened the settings of the store but did not wish to create an Ecwid account at this time. Now when I try to connect my store I cannot find the appropriate tab "Connect your store".

Any help would be appreciated.

Thanks,
Simon
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  #2  
Old 09-16-2016, 05:50 PM
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Stacy_P Stacy_P is offline
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Quote:
Originally Posted by SCMVS 1882 View Post
Hi,

I tried to add my ecwid store to my wix site. Upon doing so I opened the settings of the store but did not wish to create an Ecwid account at this time. Now when I try to connect my store I cannot find the appropriate tab "Connect your store".

Any help would be appreciated.

Thanks,
Simon
Hi Simon,

This is Stacy from Ecwid Customer Care Team.

Thanks a lot for contacting us on this matter!

I'm so sorry you faced this! I'd be glad to help you rectify this.

I inspected our store database and found out that your account #10147220 was deleted. That's why you could not add it to your Wix site.

Thus, you should register the new account via Wix directly. We have the detailed step-by-step instruction how to do it here: https://support.ecwid.com/hc/en-us/...ix#Installation

I hope this helps. Feel free to get in touch with us again, in case further support is needed. Thanks!
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Old 05-12-2017, 03:32 AM
Afidatul Aisyah Ahmad's Avatar
Afidatul Aisyah Ahmad Afidatul Aisyah Ahmad is offline
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I have created a wix store on my wix website, and i have also downloaded ecwid for wix, may i know how can i link the previous store that i have created on wix, with the ecwid online store page?
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Old 05-18-2017, 04:46 PM
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Daria Sh. Daria Sh. is online now
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Quote:
Originally Posted by Afidatul Aisyah Ahmad View Post
I have created a wix store on my wix website, and i have also downloaded ecwid for wix, may i know how can i link the previous store that i have created on wix, with the ecwid online store page?
Hi,

It’s Daria from Ecwid Customer Care team.

As I understand, you installed Ecwid store to your Wix website, using our plugin and the instructions from here: https://support.ecwid.com/hc/en-us/...ix#Installation

Two shopping carts are not connected to each other, they are just added to the same website. They are managed in different control panels and customers can place orders on two pages. That may be confusing for customers and for you as the store admin, so I would recommend you to keep only one shopping cart on the website. I'm afraid there is no tool to sync two shopping carts.

See instructions on how to set up Ecwid store in our Help Center here: https://support.ecwid.com

If you have any other questions, feel free to write back. We are always glad to help.
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