The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 06-07-2020, 12:04 PM
Ready4You's Avatar
Ready4You is offline
Junior Member
 
Join Date: Jun 2020
Posts: 16
Default

MOBILE APP - "My E-Shop" - Android does not allow email/pwd logon


MOBILE APP - "My E-Shop" - Android does not allow email/pwd logon

The Android version only allows users to logon via QR code route.

Big issue for users, userablity

Daniel Ready4You
  #2  
Old 06-08-2020, 08:39 AM
shepard's Avatar
shepard shepard is offline
Ecwid Team
 
Join Date: Aug 2019
Posts: 9
Default

Quote:
Originally Posted by Ready4You View Post
MOBILE APP - "My E-Shop" - Android does not allow email/pwd logon

The Android version only allows users to logon via QR code route.

Big issue for users, userablity

Daniel Ready4You
Hello Daniel!

I am Shepard from the Ecwid team. Thank you for reaching out!

If I got you correctly you are having issues logging in with the login and password to your account using the Android app.

Basically you should be able to log in to your account on Android app using your email and password, please check the screenshot: https://d.pr/CJFl6K

In case if you are having any issues while logging in that way it should be investigated and fixed.

I've found your account, though since the login information is private I highly recommend you to contact us to the login-issues@ecwid.com email address with the provided information about your account:

- Store ID of your account. You can find it according to this instruction: https://support.ecwid.com/hc/en-us/a...s-my-Store-ID-
- Your email you are using as a login.
- The screenshot of the error message if you see any.

This will help us to reproduce the issue you have and privately help you to log in to your Android app using the login and password.

Looking forward to your email or reply! Thank you!
  #3  
Old 06-08-2020, 09:06 AM
Ready4You's Avatar
Ready4You Ready4You is offline
Junior Member
 
Join Date: Jun 2020
Posts: 16
Default

thanks Shepard

That is the ecwid App. I think the client's were using the "My E-Shop" app on Android phone.
  #4  
Old 06-10-2020, 05:48 AM
Lucy L.'s Avatar
Lucy L. Lucy L. is offline
Ecwid Team
 
Join Date: Dec 2018
Posts: 20
Default

Thank you for your reply!

This is Lucy from Ecwid.

This app has only the QR-code login intentionally as not many clients of our partners know their login details.

I hope this helps! Have a great day!
  #5  
Old 06-10-2020, 05:54 AM
Ready4You's Avatar
Ready4You Ready4You is offline
Junior Member
 
Join Date: Jun 2020
Posts: 16
Default

Quote:
Originally Posted by Lucy L. View Post
Thank you for your reply!

This is Lucy from Ecwid. This app has only the QR-code login intentionally as not many clients of our partners know their login details.
Lucy - if that were right, why does the ecwid branded and iOS (x2) apps all offer the user QR Code AND email/password?

It can't be right. Offer both, otherwise the client and his staff will have to keep coming back. Please check again.
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
mobile app development

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:37 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.