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Old 11-13-2017, 08:42 PM
Gorelax's Avatar
Gorelax is offline
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why description product field is disappeared?


Hi,


until yesterday product description field was enabled, since now it is no longer enabled, why?

Thank'you!

Nazareno.
  #2  
Old 11-14-2017, 09:16 AM
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Antea Antea is offline
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Quote:
Originally Posted by Gorelax View Post
Hi,


until yesterday product description field was enabled, since now it is no longer enabled, why?

Thank'you!

Nazareno.
Hello!
This is Anna with Ecwid team, thank you for the message.

I'm sorry you've faced the difficulties and I will be glad to help.

I checked both your store and your Ecwid control panel and as I can see, the Product Description field is available now, please take a look at the screenshot:



Could you tell me if you still recreate the issue on your side? If so, please tell me some more details on what steps exactly you take when you see the disabled product description field? Also, please send me the following details, so we can take a closer look into the issue:

1) your browser info (can be checked here: https://www.ecwid.com/internet)
2) please, try to recreate the issue using a different browser and tell me the results
3) a screenshot of the page where you see the disabled product description field

Thank you!

Kind regards,
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Anna,
Ecwid Customer Care Team

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