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Old 04-15-2020, 11:04 AM
Szorcsey Agnes's Avatar
Szorcsey Agnes is offline
 
Join Date: Mar 2020
Posts: 1
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Website pictures not loading after I updated my store today


My store is: https://izstudio.company.site/

It looks like this to 2 of my friends:


And it looks like this to me: (how it should)


It worked for a brief moment after my friend deleted the site from their cookies, but now it doesn't.
We have tried it in Mozilla, Chrome and Safari.

Can you help me?
  #2  
Old 04-15-2020, 02:08 PM
Scully's Avatar
Scully Scully is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 194
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Hello there,

Alexandra with Ecwid support is here, thanks for contacting us!

Noémi, we have already discussed the issue via email and Facebook, but just in case I am also going to explain the cause of it here, for other users who might see this or experience the same problem.

The issue is related to ad blocking extensions (e.g. AdBlock, uBlock Origin, and so on). If you disable them, the website page as well as images will start loading correctly.

Most ad blocking extensions rely on Easy List filters: recently (just about a day ago) they started blocking requests sent to CloudFront for the websites hosted on .site domain or .company.site subdomains. We have reported it to them already and are waiting for an update.

As soon as there is any news we will update the thread.
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Alexandra Scully,
Ecwid Customer Care Team
 

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