The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 03-02-2015, 01:41 PM
Nina Bessa's Avatar
Nina Bessa is offline
Junior Member
 
Join Date: Jan 2015
Posts: 3
Default

"Correios" shipping method not recognized


Hi,

I had set up the carrier-calculated "Correios" delivery method, and it was working until recently. All of a sudden it seems to have stopped working. Although it seems to be set up correctly, the Correios option simply does not appear in the checkout screen. I have set up two zones, and they both work when using other delivery methods - it seems the issue might be in the integration between Correios and Ecwid?

Cheers,
Nina
  #2  
Old 03-02-2015, 02:36 PM
Clara K's Avatar
Clara K Clara K is offline
Ecwid Team
 
Join Date: Nov 2014
Posts: 655
Default

Hello,

We are very sorry you have faced the issue.

As far as I can see, your store is closed for maintenance now. Could you please open it so that we could check it for you?

Thank you!
__________________
Clara
Ecwid Customer Care Team

Help Center


⬇ Please click Thanks if my reply helped you.
  #3  
Old 03-02-2015, 02:37 PM
Nina Bessa's Avatar
Nina Bessa Nina Bessa is offline
Junior Member
 
Join Date: Jan 2015
Posts: 3
Default

Hi Clara,

I've just opened it! Cheers!
  #4  
Old 03-02-2015, 04:51 PM
Clara K's Avatar
Clara K Clara K is offline
Ecwid Team
 
Join Date: Nov 2014
Posts: 655
Default

Quote:
Originally Posted by Nina Bessa View Post
Hi Clara,

I've just opened it! Cheers!
Hi Nina,

Thanks a lot for opening the store.

I have checked your settings and seen that the zones are set correctly.

The reason why the carrier-calculated method is not shown on checkout is in the fact that the size you have set for envelopes in your account (your Ecwid Control Panel > System Settings > Shipping, "SaoPaolo:Brazil Correios" method, "Settings", please see the screenshot: http://take.ms/HD4xE), the sizes you have there are 8x8x2 cm (please see the screenshot: http://take.ms/vAZO1) while the minimum size for envelopes is 16x11 cm (please see the screenshot from the "Correios" site (http://www3.correios.com.br/): http://take.ms/tnvym).

Please make the envelope sizes in the "Settings" (http://take.ms/vAZO1) not less than 16x11 cm and the shipping method will be displayed fine.

Thank you!
__________________
Clara
Ecwid Customer Care Team

Help Center


⬇ Please click Thanks if my reply helped you.
  #5  
Old 03-02-2015, 04:58 PM
Nina Bessa's Avatar
Nina Bessa Nina Bessa is offline
Junior Member
 
Join Date: Jan 2015
Posts: 3
Default

Thanks a lot for this, Clara. I actually meant to have the packaging as "box", but changed it when i was trying to get it to work (and forgot to change it back...). Could you let me know what the size restrictions are for boxes please?

Many thanks,
Nina

PS: Never mind! I just found it - if anyone is interested, the dimensions are:

Pacote e Caixa Mínimo Máximo
Comprimento (C) 16 cm 105 cm
Largura (L) 11 cm 105 cm
Altura (A) 2 cm 105 cm
Soma máxima das dimensões: C + L + A - 200 cm

Last edited by Nina Bessa; 03-02-2015 at 05:16 PM.
The Following User Says Thank You to Nina Bessa For This Useful Post:
Clara K (03-03-2015)
  #6  
Old 03-03-2015, 05:43 AM
Clara K's Avatar
Clara K Clara K is offline
Ecwid Team
 
Join Date: Nov 2014
Posts: 655
Default

Dear Nina,

Thanks a lot for your message and for posting the measurements here. I am sure this will be useful for other our users who might have the same question.

Please do not hesitate to ask if you have further questions, we will be very glad to be of assistance.

Thank you!
__________________
Clara
Ecwid Customer Care Team

Help Center


⬇ Please click Thanks if my reply helped you.
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
carrier-calculated, correios, error

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:31 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.