[Denis Chiappa]

What is the best way to trigger an automated email based on our Date product attribute? We have classes that use the date attribute and want an email reminder to be sent out to a customer 7 days prior to their class date. We investigated using Zapier with MailChimp but it doesn't look like we can use our custom Date attribute as an imported field. Any suggestions on the best way to automate these email reminders for customers?

[Rina S]

Originally Posted by Denis Chiappa

What is the best way to trigger an automated email based on our Date product attribute? We have classes that use the date attribute and want an email reminder to be sent out to a customer 7 days prior to their class date. We investigated using Zapier with MailChimp but it doesn't look like we can use our custom Date attribute as an imported field. Any suggestions on the best way to automate these email reminders for customers?

Hello Denis,

This is Rina from Ecwid Customer Care team. Thank you for the message!

I'm afraid there is no built-in tool to automatically send such notifications. I'm sorry.

It can be achieved with help of a custom solution. You can fill out our Customisation request form here: https://ecwidcom.typeform.com/to/vIlijv and our engineers will take a look at your case to see if it is possible to develop a solution that will fit your needs. As you fill out the form, our Customisation team member will get in touch with you to discuss extra details and a quote.

Hope this helps!

Do not hesitate to contact us if you have any further questions.