The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 04-25-2017, 02:11 AM
DaCove.com's Avatar
DaCove.com is offline
Junior Member
 
Join Date: Apr 2017
Posts: 3
Default

Joomla Plugin - Sign In goes to Blank Page


Hi, we are currently using ECWID Free on a Joomla site with the following settings:

EC
  • WID Plugin version 2.3
  • Joomla 3.65

You can find the Store Here:
DaCove.com

When the "Sign In" button on the store is pressed (either from the product browser, or the checkout page) - it goes to a blank page with the following URL:

http://dacove.com/shop-online.html#!...returnUrl=!/~/

Using the JS debug console shows something with an error that is like “ec.elm is undefined”

Please help :-)
  #2  
Old 05-02-2017, 12:49 PM
Daria L.'s Avatar
Daria L. Daria L. is offline
Ecwid Team
 
Join Date: May 2015
Posts: 558
Default

Quote:
Originally Posted by DaCove.com View Post
Hi, we are currently using ECWID Free on a Joomla site with the following settings:

EC
  • WID Plugin version 2.3
  • Joomla 3.65

You can find the Store Here:
DaCove.com

When the "Sign In" button on the store is pressed (either from the product browser, or the checkout page) - it goes to a blank page with the following URL:

http://dacove.com/shop-online.html#!...returnUrl=!/~/

Using the JS debug console shows something with an error that is like “ec.elm is undefined”

Please help :-)
Hello,

thanks for your message!

I'm terribly sorry this happened! We're aware about this problem and our developers are already working on the fix. We will be posting updates here in this thread.

Thank you for your patience!
__________________
Daria L.
Customer Care
Ecwid Help Portal
Ecwid Knowlegde Base
  #3  
Old 05-03-2017, 08:06 PM
DaCove.com's Avatar
DaCove.com DaCove.com is offline
Junior Member
 
Join Date: Apr 2017
Posts: 3
Default

Thank you for reply, we will keep an eye open for updates :-)
  #4  
Old 05-18-2017, 11:17 AM
Daria L.'s Avatar
Daria L. Daria L. is offline
Ecwid Team
 
Join Date: May 2015
Posts: 558
Default

Quote:
Originally Posted by DaCove.com View Post
Thank you for reply, we will keep an eye open for updates :-)
Hello!

Just to let you know that we have fixed the issue with Login by link feature. Feel free to check it from your end.

Please let me know if you have anymore questions. I'll be glad to help you.

Thank you!
__________________
Daria L.
Customer Care
Ecwid Help Portal
Ecwid Knowlegde Base
  #5  
Old 05-22-2017, 09:35 PM
DaCove.com's Avatar
DaCove.com DaCove.com is offline
Junior Member
 
Join Date: Apr 2017
Posts: 3
Default

Dear Daria,

Thank you for your email, unfortunately the sign in link still isn't working.

http://dacove.com/shop-online.html/

When the sign in link is clicked, users are taken to the following blank page:

http://dacove.com/shop-online.html/signIn?returnUrl=

Please advise,
  #6  
Old 05-23-2017, 03:42 PM
Edward M.'s Avatar
Edward M. Edward M. is offline
Ecwid Team
 
Join Date: Dec 2016
Posts: 261
Default

Hi there,

I've replied to you via email and I'll copy my message here as well.

I've checked your store page and could access the sign in page without any issues, please see the screencast: https://monosnap.com/file/URQcOGQDJ4...EpS7DIWqnj2V1X

If you are referring to the "Sign in by the link" option, then please let me clarify what it is.

The 'Sign in by the link' functionality was released recently in order to make the checkout process for your customers easier, as they will be able to log in by link without using the password. It also brings the following features:
  • Since account creation is not required during checkout, it shall improve conversion in your store (according to different studies, the more streamlined checkout you have, the less abandoned carts you get).
  • Customers profiles will be automatically created, and later can be found in your Ecwid Control Panel – My Sales – Customers section after order placement (previously only registered customers have been listed there)
.
  • Customers will be able to see their complete order history, including the orders that they have placed prior to account creation, once they register in your store (i.e. via 'Sign In' link in the storefront). All orders will be associated with their email address entered during checkout process.
  • You will be able to place orders manually using Order Editor; such orders will be also reflected in the customer's history.

I hope this will help.
__________________
Ecwid Customer Care Team
More tips and hints on Ecwid use in Ecwid Help Center
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
joomla, sign in link

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:27 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.