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Old 09-29-2017, 09:53 PM
Kattencafé Op zn Kop's Avatar
Kattencafé Op zn Kop is offline
 
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Shopping bag won't open after adding items to it


Hi,

I'm using a Dutch page builder called "MijnWebsite". I've added the Ecwid webshop.

Whenever I add items to the shopping bag (=winkelmandje in dutch), it then shows the shopping bag, with the selected item. I go shop some more (=verder winkelen in dutch) and then when I want to go to the shopping bag to pay, it won't open anymore.
(If I do this in Internet Explorer there's no problem. If I do this in Chrome it doesn't work. If I have the problem, more people can have it)

The problem occurs on this page: http://opznkop.nl/cats-yoga

I'm planning to import my other (much larger) webshop in Ecwid, but at this moment it's totally unreliable. What can I do about it? I would prefer a button that I can add to my website where they can click on.
  #2  
Old 10-21-2017, 02:39 PM
Charlie H.'s Avatar
Charlie H. Charlie H. is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 283
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Hello,

This is Ecwid customer care. My name is Charlie. Thank you for contacting us!

First of, I'd like to apologize for the late reply. I have noticed, that you are a paid customer, so please, feel free to use more effective ways to contact us like chat or email. Take a look at this article on how to contact us: https://support.ecwid.com/hc/en-us/a...-to-contact-us

Thanks!

Now, let's get down to solving your issue!

I've understood the issue you are describing. However, I have tried to replicate i on my side, and was unsuccessful. Since you have reported this issue a while back, I assume you have fixed it, and if so — great news!

If the issue still persists on your side, please, let me know.
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Charlie,
Ecwid Customer Care Team
 
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