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  #1  
Old 11-13-2014, 02:32 PM
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PayPal emails


Our PayPal emails for ecwid orders are still going to old email kandsholders@yahoo.com even though has been changed in both already
  #2  
Old 11-14-2014, 10:03 AM
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Quote:
Originally Posted by KS Holders View Post
Our PayPal emails for ecwid orders are still going to old email kandsholders@yahoo.com even though has been changed in both already
Hello,

PayPal notifications are sent to the email address which you added to your PayPal account. You can update email address in your PayPal admin area -> Profile and settings -> My business info page. Click "update" button near the email address. You can add up to 7 email addresses to your account.
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Old 11-14-2014, 04:00 PM
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It’s been changed and shows Info as primary so Im not sure what the problem is as still happening
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Old 11-17-2014, 02:59 PM
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Wendy Wendy is offline
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Quote:
Originally Posted by KS Holders View Post
It’s been changed and shows Info as primary so Im not sure what the problem is as still happening
Hello,

Basically PayPal uses your Primary email address for the notifications. The primary address is the one that you login to your account with. You can change this email address in your PayPal admin area -> Profile and settings -> My business info page.

I do not have an access to settings in your PayPal admin area, so I am not able to check them unfortunately. In case the issue persists, please contact PayPal customer service team. You can use this link: https://www.paypal.com/us/webapps/he.../helphub/home/
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