The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 08-12-2014, 02:49 PM
Pascal Steiner's Avatar
Pascal Steiner is offline
Junior Member
 
Join Date: Aug 2014
Posts: 1
Default

Shipping setup only works in one category


Hello!

My shipping flat rate only works in 1 ("Saucen") of 4 categories (but not in: "Setzlinge", "Früchte", "Saatgut"). Why is this?

Thank you!

Greetings,
Pascal

Last edited by Pascal Steiner; 08-12-2014 at 02:51 PM. Reason: forgot no name categories
  #2  
Old 08-13-2014, 01:29 PM
Wendy's Avatar
Wendy Wendy is offline
Ecwid Team
 
Join Date: Jun 2014
Posts: 1,123
Default

Quote:
Originally Posted by Pascal Steiner View Post
Hello!

My shipping flat rate only works in 1 ("Saucen") of 4 categories (but not in: "Setzlinge", "Früchte", "Saatgut"). Why is this?

Thank you!

Greetings,
Pascal
Hello Pascal!

I inspected your store settings and found that shipping flat rate works incorrectly with several products indeed. It happens as long as you have some products in your catalog where the “This product requires shipping” option is disabled.

You can set this option in Ecwid control panel -> Catalog -> Products -> a product detailed page. There is a checkbox “This product requires shipping”. Please see the screenshot: http://take.ms/lB1Fd
You should tick this checkbox if the product has shipping cost and needs to be delivered.
If you sell downloadable products, keep this checkbox unchecked.
__________________
Wendy
Ecwid Customer Care Team
Help Center


⬇ Please click Thanks if my reply helped you.
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
flat rate, shipping

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 06:36 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.