[Pascal Steiner]

Hello!

My shipping flat rate only works in 1 ("Saucen") of 4 categories (but not in: "Setzlinge", "Früchte", "Saatgut"). Why is this?

Thank you!

Greetings,
Pascal

[Wendy]

Originally Posted by Pascal Steiner

Hello!

My shipping flat rate only works in 1 ("Saucen") of 4 categories (but not in: "Setzlinge", "Früchte", "Saatgut"). Why is this?

Thank you!

Greetings,
Pascal

Hello Pascal!

I inspected your store settings and found that shipping flat rate works incorrectly with several products indeed. It happens as long as you have some products in your catalog where the “This product requires shipping” option is disabled.

You can set this option in Ecwid control panel -> Catalog -> Products -> a product detailed page. There is a checkbox “This product requires shipping”. Please see the screenshot: http://take.ms/lB1Fd
You should tick this checkbox if the product has shipping cost and needs to be delivered.
If you sell downloadable products, keep this checkbox unchecked.