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Old 04-28-2019, 07:01 PM
Lucas90721409's Avatar
Lucas90721409 is offline
 
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Big Problem with Product Filters on Mobile


Hello (Sorry for my english),

On smartphones, when we click on one of the filters, the page goes down completely (at the footer) and we no longer see the filters.

For example on this site (I don't want to show my website for the moment but it's same problem), if you click on "Offers" or "Availability" or "Sort By":

https://www.wattsrunning.com/shop/Tr...lans-c18645357

Please Help.

Last edited by Lucas90721409; 04-29-2019 at 10:06 AM.
  #2  
Old 04-30-2019, 04:49 PM
Florence M.'s Avatar
Florence M. Florence M. is offline
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Join Date: Apr 2018
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Hi there!

This is Florence from Ecwid team. I will be glad to help you!

I visited the store https://www.wattsrunning.com/shop and followed the steps you mentioned, however, I was not able to reproduce the issue. I used both Android and iOS devices (iPhone SE and Asus Zenphone) for my test.

In order for us to help you, we need to get more details. Please send them to support@ecwid.com

We need to know the following:
1) What mobile device are you using when facing an issue?
2) What browser are you using?
Go to https://www.ecwid.com/internet and copy the details, then send them to us.
3) To troubleshoot the issue, we need to know your store's address as well.
4) Please also record a screencast to show the issue to us.

Once you send us the information listed above, we will be able to look into the issue for you. Thanks!

Looking forward to hearing from you.
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Florence
Ecwid Customer Care Team
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