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Old 07-21-2014, 06:42 PM
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Force Shipping/Billing Address to be in English


Hello. We ship internationally and sometimes customers submit orders in Chinese, Japanese, or Russian characters. This causes delays because we have to email the customer to clarify their mailing and shipping address. How can we force these fields to be English only?

Our store front language settings are set to English only.
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Old 07-25-2014, 06:42 AM
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Originally Posted by Jim Vernon View Post
Hello. We ship internationally and sometimes customers submit orders in Chinese, Japanese, or Russian characters. This causes delays because we have to email the customer to clarify their mailing and shipping address. How can we force these fields to be English only?

Our store front language settings are set to English only.
Hello Jim!

As I understand you want to set up a restriction for your customers to use latin letters only. At the moment Ecwid doesn’t supports such functionality. But there are some workarounds to achieve your goal.

You could ask your customers to use latin letters only while placing an order in a special informative message. Such a message could be placed:
- in Product Description
- on your website itself, for example in the sidebar or header.

Or you can force your customers to do that with the help of custom JS script. You could develop a script, which will pull out a notification “address is incorrect, please, use latin letters only” and won't allow completing an order until all the letters are latin.

You can create this script with the help of Ecwid Javascript API. It requires programming skills though. So if you need a professional help I suggest you referring to our friends from Qualiteam. Send your request to sales@qtmsoft.com for quote.
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