The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #21  
Old 07-06-2012, 12:17 PM
Explore My Art's Avatar
Explore My Art is offline
 
Join Date: May 2012
Posts: 18
Default


It looks like it charged for shipping but once you are refereed to paypal page the shipping is not included. Like i said I spoke to PP and they said shipping is not being transferred on your end.

I just did a test order and I dont see the shipping fee on PP.
  #22  
Old 07-06-2012, 12:33 PM
Eugene Rimmer's Avatar
Eugene Rimmer Eugene Rimmer is offline
Senior Member
 
Join Date: Jan 2011
Location: Ecwid headquarters
Posts: 7,765
Default

Quote:
Originally Posted by Explore My Art View Post
It looks like it charged for shipping but once you are refereed to paypal page the shipping is not included. Like i said I spoke to PP and they said shipping is not being transferred on your end.

I just did a test order and I dont see the shipping fee on PP.
Which product did you buy in this test order?
  #23  
Old 07-06-2012, 12:37 PM
Explore My Art's Avatar
Explore My Art Explore My Art is offline
 
Join Date: May 2012
Posts: 18
Default

Order # 19 Limited edition print $79.99
In demo mode it doesnt take me to paypal but it does show shipping.
  #24  
Old 07-06-2012, 03:03 PM
Explore My Art's Avatar
Explore My Art Explore My Art is offline
 
Join Date: May 2012
Posts: 18
Default

I'd like to resolve this issue today please. I'm promoting heavily and cant afford to skip shipping fees.
  #25  
Old 07-06-2012, 03:47 PM
Eugene Rimmer's Avatar
Eugene Rimmer Eugene Rimmer is offline
Senior Member
 
Join Date: Jan 2011
Location: Ecwid headquarters
Posts: 7,765
Default

Quote:
Originally Posted by Explore My Art View Post
Order # 19 Limited edition print $79.99
In demo mode it doesnt take me to paypal but it does show shipping.
So, I was basically asking about the situation where you don't have shipping.

Nevertheless, there are 4 products in your store that do not have the weight assigned. Without the weight the products are considered intangible in Ecwid. Here I attach the list of those products. If you were buying any of them, the shipping would not be calculated. Please, make sure they have weight.

With the weight assigned and the PayPal merchant account set up properly all your products will trigger shipping calculation and have the shipping
Attached Files
File Type: csv products_2012-07-06_11-41.csv (457 Bytes, 52 views)
  #26  
Old 07-06-2012, 05:37 PM
Explore My Art's Avatar
Explore My Art Explore My Art is offline
 
Join Date: May 2012
Posts: 18
Default

There is weight assigned to every product I've posted. On Ecwid it appears that shipping payment is included but this is STILL not transferring the fee to Paypal!
  #27  
Old 07-06-2012, 05:39 PM
Explore My Art's Avatar
Explore My Art Explore My Art is offline
 
Join Date: May 2012
Posts: 18
Default

Those 4 that do not have weight assigned ARE FREE!Everything else h as shipping rate and weight assigned.
  #28  
Old 07-06-2012, 06:50 PM
Eugene Rimmer's Avatar
Eugene Rimmer Eugene Rimmer is offline
Senior Member
 
Join Date: Jan 2011
Location: Ecwid headquarters
Posts: 7,765
Default

Quote:
Originally Posted by Explore My Art View Post
There is weight assigned to every product I've posted. On Ecwid it appears that shipping payment is included but this is STILL not transferring the fee to Paypal!
I have looked into the logs of Ecwid. Here is a typical request to PayPal:
Code:
<form id='paymentform-220234958' action='https://www.paypal.com/cgi-bin/webscr' method='POST' accept-charset='utf-8' target='_top'>
…
<input type='hidden' name='currency_code' value="USD">
<input type='hidden' name='shipping_1' value="10.00">
<input type='hidden' name='item_name_1' value="Music Head (GM) 18x24 - Choose item: Limited Edition 9x12">
<input type='hidden' name='quantity_1' value="1">
<input type='hidden' name='amount_1' value="79.99">
…
<input type='hidden' name='address_override' value="0"></form>
This shows that Ecwid does transmit the shipping costs to PayPal. However, most probably, PayPal overrides them with its own shipping costs. A merchant account in PayPal can have its own shipping calucations and they may override what comes from the shopping cart.

In order to set up shipping calculations to work correctly with Ecwid, please,
- login to your PayPal account,
- go to the "Profile → Shipping Calculations". (or "Shipping calculator"). If you don't have any shipping methods on this page, just skip this step.
- Then select the checkbox next to the shipping method for a specific currency. Click the "Edit" button.
- Set "Use the shipping fee in the transaction instead of my calculator's settings" to "Yes". Click the "Save Changes" button.

Perform these steps for each shipping method set in your PayPal account.

Last edited by Eugene Rimmer; 07-06-2012 at 06:59 PM.
  #29  
Old 07-06-2012, 07:07 PM
Explore My Art's Avatar
Explore My Art Explore My Art is offline
 
Join Date: May 2012
Posts: 18
Default

THANK YOU!!! It looks like it was the setting on Paypal. It all looks good on my test orders.

Have a great weekend!

I look forward to the day you have a helpline via phone
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
paypal, shipping, shipping method, store front

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:05 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.