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Old 08-22-2014, 05:51 PM
Carrozza Surfboards's Avatar
Carrozza Surfboards is offline
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Join Date: Jun 2014
Location: Huntington Beach, California, United States
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customers are saying that no images are showing up on my storefront?


I have received emails from people trying to buy shirts from my shopping cart that are saying no images are showing up.

I did move some tabs around on the site so I am thinking that has something do do with it.

I can see the images fine but the customer are saying they cant????

Very strange -

www.carrozzasurfboards.com/gear/

once client sent a photo of what he is seeing -

"this message has not been downloaded from the server"

I have attache screen shot he sent me -
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Old 08-27-2014, 08:47 AM
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Wendy Wendy is offline
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Quote:
Originally Posted by bob davis View Post
I have received emails from people trying to buy shirts from my shopping cart that are saying no images are showing up.

I did move some tabs around on the site so I am thinking that has something do do with it.

I can see the images fine but the customer are saying they cant????

Very strange -

www.carrozzasurfboards.com/gear/

once client sent a photo of what he is seeing -

"this message has not been downloaded from the server"

I have attache screen shot he sent me -

Hello Bob!

I am very sorry that you faced the issue!

I checked the link you provided on desktop and mobile devices. All images are properly shown.

If the issue persists, please ask your customers to do the following:

- Open your store using another Internet browser;
- Try to turn off all extensions/plugins in web browser;
- Try to access Ecwid store from another computer that is linked to another internet provider. It will indicate if the problem is within the internet provider.

Please send us the results. Please send us also if possible the name and version of an Internet browser which your customers use and a screenshot of a whole page where the issue appears.

Hope to hear your soon!
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