[Elroy Parkinson1]

Hi

When having "Show Like and Share buttons" Enabled, sharing to Facebook works. But when clicking on the shared post, the link appears to be broken.

For my site, I get to this link that simply brings up a white page: http://www.spcagermiston.org.za/onli...ket/p/73401736

I've played around a bit and removing the "?~~mode=product&~~id=73401736#" part seems to work and opens up the correct product. I.e. if the link was this it work: http://www.spcagermiston.org.za/onli...ket/p/73401736

How can I get Facebook sharing to work correctly?

[Clara K]

Hello,

Thanks a lot for your message!

We are terribly sorry for the problem you are having with links to your products when shared on Facebook. Our developers are already working on fixing this issue and we will let you know when it is eliminated.

We apologize for the trouble.

Thank you!

[Clara K]

Hello,

Clara here, Ecwid Customer Care team.

Just to let you know that we have fixed the problem with the products links when shared to Facebook.

Please check it on your end.

Thank you and happy selling!

[ClockwerkIndustries]

I am having this same problem!

[Wendy]

Originally Posted by ClockwerkIndustries

I am having this same problem!

Hello!

This is Wendy with Ecwid. I am sorry to learn you faced this and I will be glad to help.

Facebook sharing tool in Ecwid generates the links based on "Store Location" URL address. You can set the store location link in your Ecwid control panel > Settings > General > Store profile page:



Keep in mind that you should put the direct link to your Ecwid storefront to this field. I checked your website and found out that there is another link to the store page: https://www.clockwerkindustries.com/store/

It seems the link that you have in store location now is not active anymore: https://www.clockwerkindustries.com/shop/

In order to fix the issue with Facebook share links, you should update the link in the "Store Location" field. The correct link is https://www.clockwerkindustries.com/store/

I hope this will help.

If you have other concerns, please feel free to write me back and it will be my pleasure to assist you further. Have a wonderful day!

[ClockwerkIndustries]

Originally Posted by Wendy

Hello!

This is Wendy with Ecwid. I am sorry to learn you faced this and I will be glad to help.

Facebook sharing tool in Ecwid generates the links based on "Store Location" URL address. You can set the store location link in your Ecwid control panel > Settings > General > Store profile page:



Keep in mind that you should put the direct link to your Ecwid storefront to this field. I checked your website and found out that there is another link to the store page: https://www.clockwerkindustries.com/store/

It seems the link that you have in store location now is not active anymore: https://www.clockwerkindustries.com/shop/

In order to fix the issue with Facebook share links, you should update the link in the "Store Location" field. The correct link is https://www.clockwerkindustries.com/store/

I hope this will help.

If you have other concerns, please feel free to write me back and it will be my pleasure to assist you further. Have a wonderful day!

That fixed it thank you so much!!!