#1  
Old 03-01-2020, 03:56 AM
Samantha Anderson1's Avatar
Samantha Anderson1 is offline
 
Join Date: Mar 2020
Posts: 1
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page zooming out


How can we help you?

When previewing my shop, when I scroll down (have tried with the wheel on my mouse, using the arrow keys and by holding and dragging the bar on the side down) my site zooms completely out, if this is a normal feature, I cannot find an explanation/fix/work around on the forums, or by googling. (I can find a ton about zooming in on products...)

If this is an intentional feature, I would have to say someone has made a horrid judgement call in implementing this feature as it makes half of the store 100% inaccessible.

apologies for my abruptness on this situation, but I have spent two full days going back and forth on websites to try, and finally decided on this only to have this happen after setting up all my addresses, taxes, shipping, items, etc. etc. etc.

Thank you for any advice in advance.

Please provide the link to your storefront
http://www.onecraftymother.ca/shop.html
  #2  
Old 03-02-2020, 06:42 AM
Anastasia E's Avatar
Anastasia E Anastasia E is offline
Ecwid Team
 
Join Date: Nov 2017
Posts: 63
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Quote:
Originally Posted by Samantha Anderson1 View Post
How can we help you?

When previewing my shop, when I scroll down (have tried with the wheel on my mouse, using the arrow keys and by holding and dragging the bar on the side down) my site zooms completely out, if this is a normal feature, I cannot find an explanation/fix/work around on the forums, or by googling. (I can find a ton about zooming in on products...)

If this is an intentional feature, I would have to say someone has made a horrid judgement call in implementing this feature as it makes half of the store 100% inaccessible.

apologies for my abruptness on this situation, but I have spent two full days going back and forth on websites to try, and finally decided on this only to have this happen after setting up all my addresses, taxes, shipping, items, etc. etc. etc.

Thank you for any advice in advance.

Please provide the link to your storefront
http://www.onecraftymother.ca/shop.html


Hello Samantha,
My name is Anastasia, Ecwid Support. Thank you for your message!

I followed the link to your website https://www.onecraftymother.ca/, however, it returns the error, screenshot: https://ecwid.d.pr/yftpzw

To troubleshoot an issue, we need to reproduce it on our end. If your website is not published yet, please make it available so we could proceed with the investigation.

We will be glad to help you to fix the issue! Please, contact us at support@ecwid.com or on live chat via the "Get Help" menu in your Ecwid control panel, so we could discuss the issue further.

Looking forward to your reply!
 

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