[Valentina Schenkel]

Hello ecwid,

Could you please help me with how to translate the product descriptions of my store correctly?

Here is what I did:

1. Added the language tags for the German and the Italian description [lang="de"] resp. [lang="it"] and [/lang] in the product description field.

2. Downloaded Chrome browser for testing purposes and switched the language in the settings to Italian.

3. Revisited the page.

Result: The product page displays the description in German only, Italian does not appear.

What did I do wrongly?

Here is the page: http://www.engelsessenzen.ch/shop/#!...egory=28939734

Thanks very much for your help!

[Rina S]

Originally Posted by Valentina Schenkel

Hello ecwid,

Could you please help me with how to translate the product descriptions of my store correctly?

Here is what I did:

1. Added the language tags for the German and the Italian description [lang="de"] resp. [lang="it"] and [/lang] in the product description field.

2. Downloaded Chrome browser for testing purposes and switched the language in the settings to Italian.

3. Revisited the page.

Result: The product page displays the description in German only, Italian does not appear.

What did I do wrongly?

Here is the page: http://www.engelsessenzen.ch/shop/#!...egory=28939734

Thanks very much for your help!

Hello Valentina!

It’s Rina from Ecwid Customer Care team. Thank you for your message!

I checked your store and Ecwid account and didn't see the language blocks or shortcodes in this product description field. Please, check this screenshot. At the moment, there's only text in German.

If you want this description in Italian for your Italian customers, then you should do the following:

1) Prepare the text in Italian. Note, the app doesn’t translate it for you. You can do it yourself or use a translation tool like Google Translate.

2) Add language blocks to the description field to show language specific content to your store visitors:

[lang="LOCALE_CODE"]Your description here[/lang]

For example, you can add the following texts to the description field:

[lang="de"]Energetische Reinigung und Klärung[/lang]

[lang="it"]Pulizia e chiarificazione energetica[/lang]

The app will automatically detect the customer’s browser language and display the block for their language in the description. In this case, your customers from Germany will see the first line, and from Italy - the second one.

Hope this helps!

Do not hesitate to contact us if you have any further questions.

[Valentina Schenkel]

Hello Rina,

Thank you for your reply. I'm sorry, I gave you the wrong link. Here is the correct one:

http://www.engelsessenzen.ch/shop/#!...50&id=22741360

(Product name: Aeoliah: Angel Love)

Thanks for checking again.

[Anastasia E]

Hi Valentina,
My name is Anastasia, Ecwid Support. Thank you for your reply!

I've checked your store and the settings are correct. However, the translation is still not shown on your website. I also noticed that the app works correctly on your Starter Site.

I escalated all details on the issue to the app developers, so they could check it and find out what might went wrong. I will send you the update to the email address you used to register in Ecwid.

Thank you!

Best regards,
Anastasia E.
Ecwid Support Team

[Arthur Henthorn]

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