The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 06-16-2017, 08:06 PM
Ashley Whyte's Avatar
Ashley Whyte is offline
Junior Member
 
Join Date: Feb 2016
Posts: 7
Default

Tax Not Calculating Properly


My storefront is https://www.ecwid.com/store/whytesonline.

Tax is not calculating properly on orders. There is no rhyme or reason to the amount of tax being calculated, even though it shows 5% and 8%, the amounts do not make any sense.

Depending on the product, the applied tax to each product will either be HST (includes GST and PST), or for some items like books there is only GST.

Each item has been checked to verify that the correct tax is being applied.
I have also checked that tax should be applied to shipping costs.

CURRENTLY when an order is placed for example:

2 books @ 9.99 each for a subtotal of $19.98 with a shipping cost of $5...

The order shows:
2 books $19.98
Shipping $5.00
Tax $1.25
Total $26.23

However, the order SHOULD be calculated as follows:

2 books $19.98 + 5% GST = $20.98
Shipping $5 + 13% HST = $5.65
TOTAL = $26.63

I have added some reference images of orders that were placed to help clarify...

I know that $0.40 might seem insignificantly small, but this is just one order. Sometimes the different between what is calculated and what the actual amount should be is much greater. Also, when you multiply 40 cents by many many orders it adds up quickly.

Please help!!!! I would love to eventually upgrade my account to have more items, but if Ecwid can't calculate tax properly it's useless.
Attached Thumbnails
Click image for larger version

Name:	ecwid-shipping-tax-not-right.jpg
Views:	113
Size:	162.6 KB
ID:	3736   Click image for larger version

Name:	ecwid-shipping-tax-not-right-2.jpg
Views:	96
Size:	177.8 KB
ID:	3737  
  #2  
Old 06-19-2017, 12:34 PM
Charlie H.'s Avatar
Charlie H. Charlie H. is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 283
Default

Hello, Ashley.

Thank you for contacting Ecwid customer care.

Sorry, you faced this. Let me explain how tax works in Ecwid.

In your example you are using the order #48, where the product of Manitoulin Colouring Book. Let's get in the tax settings for this product.



As you see the tax under name HST 5% is applied. If we go to observe the configuration of this tax, we'll see, that it 5% on subtotal and shipping.



This means, that taxes ware applied to 19.98$ + 5% = 24.98$. So, the taxes are fine, they obey the settings.

Though, the problem still persists: you need Ecwid to apply different tax to shipping and to subtotal.

Although, there is no such built-in functionality in Ecwid's tax functions, there are a couple of ways to work this around.

For example, you can work this around with the help of the feature, called Handling Fee — https://support.ecwid.com/hc/en-us/a...-Handling-fees

This feature is available on Venture plan and higher.

You can set a handling fee and it will be charged per order. It can be named as you wish, "Shipping TAX", for example.

For the Canada post method, you can adjust the markup, increase it. Right now, you have 1$. Screenshot: http://take.ms/UMWE6

Hope, this clarifies the tax thing. Please, also see how taxes work in general in Ecwid in a more general way in this article: https://support.ecwid.com/hc/en-us/a...07099899-Taxes
__________________
Charlie,
Ecwid Customer Care Team
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 11:17 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.