The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #11  
Old 06-02-2017, 12:25 PM
dadivaonline's Avatar
dadivaonline is offline
 
Join Date: Mar 2017
Posts: 18
Default


Hi Charlie,

I undestood.

Just for tests, can you show me others ecommerces in Ecwid that uses Correios Brasil and Pagseguro? Or just Correios?

And can you give me a account standard configured with Correios? From any other site, just for doing tests.
  #12  
Old 06-02-2017, 12:38 PM
Charlie H.'s Avatar
Charlie H. Charlie H. is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 283
Default

Hello,

Sure.

There you go: http://www.petshopbrasil.com/ and http://www.gabrielladinizgd.com.br, for example.

Quote:
However, it seems that there are a few cases left when merchants are not able to connect a Brasil Correios account to Ecwid

In order to eliminate the problem completely, we need some additional details regarding your Brasil Correios account. Can you please send me the following details:
what are the shipping methods codes enabled in your Brasil Correios account?

Based on these codes, we'll be able to investigate the issue further. Thank you in advance.
Any update on this?

Thanks!
__________________
Charlie,
Ecwid Customer Care Team
  #13  
Old 06-02-2017, 01:02 PM
dadivaonline's Avatar
dadivaonline dadivaonline is offline
 
Join Date: Mar 2017
Posts: 18
Default

Thanks for the sites.

Our shipping methods are: SEDEX and PAC. But I don't know where are the codes for it.
  #14  
Old 06-06-2017, 12:03 PM
dadivaonline's Avatar
dadivaonline dadivaonline is offline
 
Join Date: Mar 2017
Posts: 18
Default

Hello Againd, Charlie.

We had a meeting with Correios because the price for shipping in Ecwid don't match with the price in chart provide by them.

We think that it's happen because we can't sign up in Ecwid system with the login of Correios.

These are the logins. Can you check?

Last edited by Charlie H.; 06-07-2017 at 02:22 PM.
  #15  
Old 06-07-2017, 12:22 PM
dadivaonline's Avatar
dadivaonline dadivaonline is offline
 
Join Date: Mar 2017
Posts: 18
Default

Any update about this?
  #16  
Old 06-07-2017, 02:44 PM
Charlie H.'s Avatar
Charlie H. Charlie H. is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 283
Default

Hello,

This is Charlie.

You see, the problem with that fix is we need to know what methods are available for your Brasil Correios account.

Let me start by explaining this: methods of this carrier are divided by contractual and non-contractual, and also they are marked with a corresponding code.

When a merchant connects their account, Ecwid uses the contractual methods. And they may not be available (or turned off) in your account. That's why we need to establish what methods of delivery are allowed. Here's the list of them:


SEDEX - 04014 (non-contractual)
SEDEX 10 - 40215 (non-contractual)
PAC - 04510 (non-contractual)
SEDEX Hoje - 40290 (non-contractual)
SEDEX a Cobrar - 40045 (non-contractual)

SEDEX - 40096 (contractual)
PAC - 41068 (contractual)
e-SEDEX - 81019 (contractual)

If you can't see the codes in your Brasil Correios account, you might want to consult their support on that. It's key for further investigation of why your account displays the error, when trying to be connected.

As far as the rates are concerned, can you give us the chart so we could see the difference? We don't have any complaints so far from people, who use this carrier with our default account. Tell us more about the issue, give some examples of the right rates, so we could look into that more.

Mind, that I deleted your private credentials from your previous message, as it's a public thread.
__________________
Charlie,
Ecwid Customer Care Team
  #17  
Old 06-08-2017, 11:50 AM
dadivaonline's Avatar
dadivaonline dadivaonline is offline
 
Join Date: Mar 2017
Posts: 18
Default

Hello, Charlie.

These are our methods and codes:

Sedex: 04162
PAC: 04669
Sedex10: 40215
Sedex12: 40169

Can you help us with this informations?
  #18  
Old 06-08-2017, 11:57 AM
Charlie H.'s Avatar
Charlie H. Charlie H. is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 283
Default

Hello,

Thank you!

Yes, I will pass this information to the developer, and we will what can be done further.

I will keep you updated on this.
__________________
Charlie,
Ecwid Customer Care Team
  #19  
Old 06-08-2017, 12:05 PM
dadivaonline's Avatar
dadivaonline dadivaonline is offline
 
Join Date: Mar 2017
Posts: 18
Default

Ok, Charlie.

I await your reply.
  #20  
Old 06-08-2017, 12:14 PM
dadivaonline's Avatar
dadivaonline dadivaonline is offline
 
Join Date: Mar 2017
Posts: 18
Default

Can you give us an answer today?
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
calculated, carrier calculated, correios, correios brasil, shipping

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:55 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.