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  #1  
Old 08-01-2017, 02:53 AM
Knot Your Everyday Macrame Shop's Avatar
Knot Your Everyday Macrame Shop is offline
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Join Date: Jul 2017
Posts: 1
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Can't validate email address


How can we help you?

https://store11837096.ecwid.com

I'm having the same issue as the others. I even ended up changing my email address. But I'm not getting emails from Ecwid and they are not going to spam. Could you please manually approve my account? Thank you!
  #2  
Old 08-01-2017, 06:56 AM
Elaine V's Avatar
Elaine V Elaine V is offline
Ecwid Team
 
Join Date: Sep 2016
Posts: 93
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Hi,

I have checked our mail server logs and see that a hard bounce has been set on your email address. I have re-activated it and re-sent the account verification link. As I can see it has been successfully delivered to your mailbox, please check it now.

Also, please make sure that notifications@ecwid.com is in your Contact list.

Thank you.
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Elaine,
Ecwid Team
 
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